I dont find it that rewarding if this is all up and to the right, said Mr. Xu, 35. And when problems arose it classic asking five whys, analysis to get to the lowest branch of what the actual problem is because most of the time what we realized was in something that seems as quote on quote easy or mundane as delivery. As the market matures, they start making money, he said. I would incorporate more sustainable and locally sourced ingredients to appeal to health and environmentally-conscious consumers.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-medrectangle-4','ezslot_2',150,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-medrectangle-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-medrectangle-4','ezslot_3',150,'0','1'])};__ez_fad_position('div-gpt-ad-projectpractical_com-medrectangle-4-0_1');.medrectangle-4-multi-150{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}. Mom and dad really came here to make a better life for me and for dad that meant going to school, getting his PhD and working a job actually at a restaurant on campus at the University of Illinois. But well, one of the reasons why we started with, theres a few reasons why we started with restaurants. Joy Huang: And speaking of things going really well, after that difficult period for you DoorDash, again, was on this trajectory of rapid growth where, if I remember the numbers correctly I think DoorDashs market share grew from 17% to 50% in just two years, which that kind of growth its just crazy. Its only three questions. During student-led interviews and before a live audience, leaders from around the world share insights on effective leadership, their personal core values, and lessons learned throughout their careers. As DoorDash grows, he said, theres going to be more tension.. If the customer is dissatisfied, I will offer a solution in the form of a discount voucher or rescheduling the delivery. Im very optimistic and I think what youre going to see is I think youre gonna see more consistency across cities. I think, I forget who studied this, maybe Im gonna blank on the author. In 2013, Mr. Xu, Stanley Tang, Andy Fang and Evan Moore, all Stanford students, were future entrepreneurs looking for a problem to solve. It's a big banner which has the 12 values organized into 4 themes -. Hungry people. Maybe its tough to see in a one day or one week grading period, but you can see it. Joy Huang: Yeah, I think we are really obsessed with data today and its really good to keep that in check and know that its really worth it to deliver and order once in a while. And theyre looking for value, I think, in the hours that theyre actually seeking to work on the platform. Give an offer on the spot. We experienced strong delivery sales out of the gate.. To give a little bit of context, there were 2 x 1-hour back-to-back coding interviews, literally zero breaks. And so, I think unless you are maniacally focused on it, I think it is difficult to maybe make it all the way through all the ups and downs and so find something that youre obsessive about. I would improve it by experimenting with unique toppings and crusts, such as introducing more exotic meat and vegetable choices and offering a wider variety of crust options, like gluten-free and cauliflower crusts. SoftBank has repeatedly pushed DoorDash to merge with Uber Eats, a subsidiary of Uber, in which SoftBank has also invested, said a person with knowledge of the conversations, but no deal happened. Thats what we were focused on. As a subscriber, you have 10 gift articles to give each month. Working at DoorDash can be a rewarding experience for individuals passionate about food and customer service. And then over time, its about learning how do you build systems? So, in that spirit, I have a closing question for you before we turn to student Q&A. Mr. Mohammed said he would continue driving until he found a more stable job. We were looking a lot at the input metrics. Tony, I like to wrap up with a customer a view from the top lightning round. DoorDash is a pretty strong writing culture we tend to start meetings by reading documents that people have written. Ive never worked a day in finance before in much of my life. It stresses providing quality service and support, being responsive to customer requests and inquiries and continuously striving to exceed expectations to build long-term trust and loyalty. Some of it intentionally, and Im sure some of it co-created with all the folks that are joining the company. And you start realizing that hopefully to bring something to you something especially that perishes in minutes whether its ice cream melting or pizza is getting cold and doing that over and over again consistently because this is something that you dont really get any points for the first set of deliveries that you got right if you got the current one wrong. One investor, Ali Rowghani, said that the company lost money when it entered a new city, but that customers who tried the service tended to stick with it and use it more. Im curious, how did that shape the type of business that you then want to create? And then the second thing is just that you learn by doing. DoorDash competes with companies like Grubhub, Uber Eats, and Postmates. We analyzed 484 interview reviews for DoorDash from various job sites, social network groups and forums. An Uber spokesman said its mergers and acquisitions strategy was ours and ours alone.. And that the products that we had been building were very differentiated and industry leading. When it enters a new market, DoorDash adds restaurants that have not signed up for delivery as a way to show restaurant owners the value it can bring, Mr. Xu said. DoorDash also has a rewards program for its customers which allows them to earn points for every order and redeem them for discounts, free food, and other perks. Armed with that funding, the company began spending to grow. The other one half of the goal is to empower these businesses to do it on their own. Because the outcomes may not always be there every month or every week. Interview question for Associate General Manager."We want our Dashers (drivers) to wear Door Dash shirts. DoorDash and Grubhub have also discussed acquiring Postmates, which has separately filed to go public, but the companies disagreed on price, said people with knowledge of the discussions. Because when you have lots of activity in the same geography, you have basically the the greatest density of work, if you will, the greatest density of work is what allows you to be more efficient and also achieve a lower-cost way of bringing things to places. Tony Xu: Of course. I am passionate about the industry, and I am confident that these talents will enable me to make a valuable contribution to the team. The founders began taking orders through their website, recruited a fleet of freelance drivers and raised a small round of funding. And so instead, we asked ourselves, you know, three questions: we asked ourselves is this a service that students or people customers would actually want? Tony Xu: Yeah, and it goes both ways, right? I took ownership of the issue and worked with the kitchen staff and delivery team to identify the root cause, which was a communication breakdown between the two departments. I guess the most recent order was a new sushi place that we discovered in San Francisco called Sasa Japanese restaurant. A 2022 survey by LANDED asked more than 1,000 hourly workers what makes them most likely to say yes to a job offer. The way I like to explain to things usually everyone when you know, started were all born with zero market share. Critical Thinking for Better Judgment and Decision-Making . The San-Francisco-based company Wednesday (March 1) launched its DoorDash Rewards Mastercard, created in partnership with Chase, offering 4% cash back on orders placed via the aggregator or its . Tony Xu: Well, I think the first is to do the right thing, which often is probably the hard thing. But for us, it was this value choosing optimism and building a plan. Then, I brainstorm and propose different options to resolve the issue. I believe in providing prompt and efficient service to customers and ensuring their satisfaction with the delivery experience at all costs. And Tony, you were mentioning that your mom and your dad had a lot of influence on you as a child and your mom really is an entrepreneur and she opened her small businesses subsequently that you had worked in, so it seems like they really instilled this entrepreneurial spirit in you with their own examples. So thats the first thing. And so thats why we needed capital. So, to ace your interview at DoorDash, we have compiled the top 25 interview questions that will help you land your dream career. Joy Huang: Yeah, my guess is a lot of audience dialing in are watching this interview with food they got from DoorDash right now. DoorDash is a leading food delivery company established in 2013 that operates across the United States, Canada, and Australia. And, and I think that that was probably one of the earliest lessons I took were I think on one hand for me it was just hanging out with my mom. I do customer service actually every day because, sometimes its really hard just looking at the data to get to the digging. For instance, analyzing the delivery time data could reveal the bottlenecks in the process, including high-traffic areas, and suggest solutions to reduce delays. DoorDash had been widely criticized for its old pay model, in which customer tips effectively went to DoorDash rather than to the worker in many cases. We werent looking necessarily at outcome metrics per se. The Stanford MBA Program is a full-time, two-year general management program that helps you develop your vision and the skills to achieve it. If a resolution is not possible, I would apologize for the inconvenience and take note to help improve the customer service experience in the future. Interview question for Senior Manager.1. Yes, as a delivery driver, I understand that harsh weather conditions are part of the job, and I am willing to make deliveries during such conditions while taking necessary precautions to ensure the safe handling of the order as well as my own safety. And would they actually pay for it? What does it mean to be a world-class head of engineering or head of sales? And so, when I think back on some of our toughest years, I think the first is actually, it really centered around this value at the company in which we call truth seeking. You can find more episodes of this podcast on our website www.gsb.stanford.edu. Tony Xu: Sure, well, the first thing Id say is I think cities are always gonna get better. I think it shows you the resilience of how cities go through, obviously, economic cycles as well as even, you know, pandemic cycles. So my wife and I, we actually try a different place almost every time weve ordered. After discovering that many local merchants did not deliver, they created PaloAltoDelivery.com, a simple site with eight PDF menus and a phone number that rang their cellphones. I value some healthy friction in debates as it uncovers new areas and broadens our perspectives. Because the journey to building anything of meaning, I believe, will take years, maybe decades.. There does not exist, for instance, some easy structured catalog where you know how long it takes to bake a deep dish pizza versus making a salad or how many apples are left in aisle six or what are the prices for this item as they are changing maybe by the hour by certain stores because of a promotion or something like that. We expect DoorDash to see a significant valuation haircut, he said. While its competitors offer similar services, DoorDash has been expanding its services and offerings to customers, making it more convenient and earning it the badge of one of the major players in the food delivery industry. DoorDash also faces fierce competitors in Uber Eats, Postmates and Grubhub. Hear career advice from Microsoft CEO Satya Nadella or learn how to build your startup team. Competitors who cant keep up with its aggressive growth. Adding real-time order tracking and notifications for customers. I would communicate with the restaurant and the customer to clarify any questions or ambiguities and keep both parties informed of the status of the order. Is this a service that restaurants would actually pay for? They want to see influential behaviors, such as using data to establish trust in your decision rather than supporting an idea based on opinions or feelings. Playing basketball, for instance, was really how I, one of the main ways in which I learned English. Its really on us to really think about the dashers, the gig workers that we work with, and think more broadly than just our business, but also how we are impacting other peoples life. So, what is your vision and your plan for helping the local businesses and gig workers thrive not just during the pandemic, but beyond? Interview process at DoorDash Overall experience Poor Excellent Easy Difficult Interview process length About a day or two 65% About a week 22% About two weeks 7% More than one month 3% About a month 3% Most reported steps They have no interview 58% Background check 49% Other 12% Phone call/screening 12% On-site interview 7% Least reported steps Joy Huang: Yeah, and we were just talking about how this young enterprising side view and I thought thats a great segue into how you later then also learn about other aspects of entrepreneurship at the GSB. My career goal with DoorDash is to grow and develop my skills and abilities to eventually become a team leader or manager, where I can use my experience and knowledge to support and guide other delivery drivers to ensure the best customer experience. Moreover, it provides competitive compensation, benefits, and opportunities for professional development for its employees. And most of the time that that bias for action means its just focusing on what you can control. But when I came to San Jose in high school or to finish high school, I really was in a world of culture shock. At DoorDash, the mission is to drive economic growth in local communities by connecting people with the food they love from the local restaurants they cherish. Therefore, I am eager to contribute my abilities to help the company continue its pathway to success.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,100],'projectpractical_com-medrectangle-3','ezslot_4',149,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-medrectangle-3-0'); I served as a customer service representative for three years in my previous company. Or really frankly doing anything that will take a period of time, which is, what you do today may or may not pay off right away. So an obviously youre gonna have to do more than just logistics or ordering in order to actually build a full-stack service that we have on our marketplace. Tony Xu, MBA 13, says that immigrating from China at the age of five and moving around as a young kid taught him one of the keys to success how to adapt to new environments. Interview questions and answers were first added on April 19th, 2021. And so, I had confidence that even though I didnt really study, versus some of my peers at that time, that if I kinda really put my mind to it and maybe took all the attention I used to spend, maybe playing sports or putting in towards the classroom that I could actually be successful, so thats probably what I was thinking. And a business like DoorDash requires quite a lot of capital in order to scale. And youre almost making tweaks along the way. Well, again, crawl, walk, run, as I like to say. In this View From The Top interview conducted by Joy Huang, MBA 21, the cofounder and CEO of DoorDash explains why problem solving means focusing on the smallest details, like working out logistics issues by making deliveries yourself. Deciding on the features for the company's products. It tends to be what customers remember, theres a lot of steps. However, I am actively working to improve this by prioritizing my workload and seeking help from colleagues when needed. Delivery company established in 2013 that operates across the United States, Canada, and it goes both ways right... ; we want our Dashers ( drivers ) to wear Door Dash shirts goes both,. Ways in which I learned English because the journey to building anything meaning... Learn how to build your startup team I think cities are always gon see! Is a leading food delivery company established in 2013 that operates across the States. 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