Update: There was some kind of delay with the cancellation but after a few days, Rentola confirmed that it was cancelled and made an exception to help me. Offering amazing customer service is important if you want to retain customers and grow your business. When reporting, an email is sent to [emailprotected] the subject field is marked Reporting of copyright infringement and contains a detailed description of the infringement. Why can't I unsubscribe? The payment for your subscription is automatically charged at the end of the subscription period from the account you specified when you created your subscription. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. Rentola is a part of RENTOLA COM APS with a main focus on the real estate market, including housing and marketing of housing for rent. It goes against our guidelines to offer incentives for reviews. Rentola also reserves the right to remove content that is deemed to be in violation of our advertising rules, to the detriment of Rentolas goodwill or otherwise inappropriate to the portal's other users. CLTV improves with better customer service 6. Showing empathy: Employees that try to understand a customer's point of view make a customer . You have the burden of proof that your creation of content on the Rentola portal does not infringe any third party's rights and must immediately provide Rentolas request with documentation that all necessary consent / licenses have been obtained. Happened to me just like many others here. By creating Content on Rentola's services, you give Rentola an unlimited, free, irrevocable right to publish, modify and make copies of all or part of the content in question. +104,211 rental homes Price comparison 10.00-16.00 customer support. Verification can help ensure real people write reviews about real companies. We appreciate that you took the time to give us feedback.We are sorry to hear that you are not satisfied with our service.We would like to have the chance to fix the issue you are facing and give you a better experience with us.We sent you an email, kindly check your inbox and reply to us at your earliest convenience.Best regardsRentola. Expand your search and see available rentals in popular cities. How do I pay for a subscription? We guide you before, during and after your relocation. Other terms and conditions relating to a specific product or service offered by Rentola shall, in the event of any discrepancies, take precedence over these general terms. We are glad to hear that you are satisfied with the service that Dave has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. Even after I cancelled the subscription of this site that's good for absolutely nothing, they charged me 39 euros.. And after a sent an email, the guy just "made fund of me" sending the same message repeatedly. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We are a rental home search engine. 3 days ago. Rentola.com - Making property search smarter Reviews 306 Excellent. In addition to the many landlords who upload their ads on our platform, we scour the web in search of all available properties, and gather them in one place. Create a free Search Agent and receive immediately an e-mail when new listings which match your search gets published. Popular searches. Cordiali saluti, DavidRentola.it. La sua esperienza importante per noi e vorremmo avere l'opportunit di aiutarla e fornire una soluzione il prima possibile. We therefore reserve the right, without notice, to change current terms and prices. Rentola. Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's . Best, DavidRentola.ie, I have been trying to email this rentola they have not helped me with anything yet they are taking 64dollers from my account every month I have been emailing everyday no reply I have been trying to unsubcribe from this and they are still taking my money this is a rip off not happy at all what us stupid I can't even call them its a fraud, Hello Latammeia, Thank you for taking the time to write us your feedback. The most popular cities on Rentola. You pay by registering your payment card on our website. Furthermore you accept to grant Rentola the right to prevent and prosecute third party copying or unjustified use of all or part of the content you create on our services, including in cases of crawling of Rentola's services to which the Content is transferred. Search. ?EDIT: they charged me 39 for cancelling!!! For tenants For landlords Payment Account Subscription SearchAgent Contact customer service We're here to help you! The communications with costumer service wasn't being effective due to the automatic responder but once Nina took my problem she resolved it in no time. Answering questions about a company's products or services. Rentola was great at helping me with my problem. Hi Naomi, Thank you for your review! We have requested your contact details so we can get in touch with you. Keep an eye out for customers who aren't having the best day - As long as they're not being rude or obnoxious, find a way to cheer them up.. 6. So please get back to me as I want a refund as soon as possible. Moving out for the first time? Thank god it was on my revolut and I top it up as I use it. Here are 12 real-life examples of good customer service you can try today. Verification can help ensure real people write reviews about real companies. any help, feel free to get in touch with our customer service. If your password has been abused, you should immediately request to change your password and lock your account via [emailprotected]. Date of experience: February 15, 2023. Hello Michaela,Thank you for your review. I sent messages on facebook, mail, etc. Apartments and houses for rent . We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. They resolved my refund issue within a few hours with no quibbling. 4. She just made my week less stressful. The filtering tool helps you with the home search, as you get the opportunity to filter the homes displayed based on your rent, number, rooms, location and type of accommodation. Account no: 0729357243 Hereafter you will be presented with a wealth of options that you can read more about and see pictures. I had forgotten I started a free trial and they handled my situation quickly and professionally. Customer service plays a critical role in ensuring customer retention, but it also influences new ones too. Best regardsRentola.it. Rightful owners of copyrights, trademarks or other immaterial property rights may report advertised content that infringes their rights and request that this content be removed. Date of experience: 23 June 2022 Best regardRentola.ie. Thank you! You can also create a Search Agent, which will send you an email when a new property that corresponds to your wishes is uploaded on our site. 29 customer service phrases. Outstanding customer service provided by Rentola! Find rental - free. Find . But she replied me within minutes and provided me with screenshots and a deletion of the account. !I dont notice it at first and now payed more than 200, I feel tricked and disgusted! . Are you looking for your new rental property? IBAN: DK2820000729357243 11,530 available rentals. We do the work for you - while you can relax. We may decide to use some of these measures, remove stored content, or exclude a user from our site. Here are 8 tips for writing great reviews. Employees offer this service by attending to a customer's needs, answering questions, displaying professionalism and helping them buy or understand the company's products or services. No response until these dates. Darragh lee. The website, ads and content as well as subscription services have been made available to you by RENTOLA COM APS, Kongens Nytorv 17, 2, 1050 Kobenhavn K. You can create a home search agent, home ads or a subscription at Rentola. Popular searches . Im only leaving this review because of the services i received from Naomi. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. Service that provides a connected experience. When creating a user and making a purchase, the purchased product is put into service. You agree not to copy, modify or distribute our website or its content, copyrights or trademarks. 4.6 Are you looking for your new rental property? Thank you for using Rentola. Are you looking for your new rental property? Were sorry you arent satisfied with our service. How to move out as easily as possible (3 quick tips), Copyright 2023 Rentola.fr, part of RENTOLA FRANCE APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137840 | VAT: DK43137840 |, Help: Get answers for your questions here. Hi,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regards,Rentola.com. By doing this, Rentola hopes that every customer can have a . Find rental home in . Apartments and houses for . Compile or otherwise collect information about others, including email addresses, without their consent. Included are data, text and images. In the Real Estate Rental Agency category. Find out how we combat fake reviews. Should you need any help, feel free to get in touch with our customer service. At its core, quality customer service is about . We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. Your subscription with Rentola costs 1 for the first 7 days. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. If you have any questions, our customer service team will be more than happy to assist, always striving to answer your enquiry within 24 hours during the business week. Recently I had signed up for a premium subscription package which I could not afford. Search. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. Then you've come to the right place. If you wish to contact a tenant or our support we guarantee an immediate response. We use dedicated people and clever technology to safeguard our platform. Respond promptly. Filter your search by city, rent, home type etc. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. Find out how we combat fake reviews. I found the experience to be very seamless. Aug 18, 2022. Then you've come to the right place. Answering both general/specific customer questions about the company's products . Customer care is less quantifiable than customer service and is more concerned with one-to-one customer interactions. Share. You can also use our smart filtering options to find your new dream home. Customers value prompt responses to their needs, particularly when it is a time-sensitive matter. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. Then navigate to "My profile" and then "My Membership" where you will find a button allowing you to unsubscribe. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. At Rentola, we facilitate the contact . Subsequently, 39 is charged, and the subscription is paid every 28 days. Are you looking for your new rental property? in order to display a list of homes fitting accurately with your research criteria. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. I was served by Naomi who efficiently and promptly processed my refund. Related: Guide To Customer Service. Until the next time. Customer service is both a type of job and a set of job skills. Overall superb experience. Spread viruses or use other technologies that may harm Rentola or users of Rentolas interests or property. Find rental - free. Our prices are quoted in EUR and these may change from time to time. This applies whether the content is created manually or when using services (such as the "automatic transfer" feature), which allows content to be downloaded automatically from other websites. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. You are responsible for the accuracy of the personal information you create your account with and for protecting your password information. no: 2360 Resolve tickets more than three times faster. Copyright 2023 Rentola.com, part of RENTOLA COM APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137875 | VAT: DK43137875 |, Woluwe-Saint-Lambert - Sint-Lambrechts-Woluwe (436), Woluwe-Saint-Pierre - Sint-Pieters-Woluwe (384), Help: Get answers for your questions here. So I am happy, Hi Shafeena,Thank you very much for your review. Customer service is the direct one-on-one interaction between a consumer making a purchase and a representative of the company that is selling it. Find rental . They voided the automatic subscription bill (39) from the delayed cancellation. Some buyers may quickly make their purchase and move on, while others may return with a customer complaint or . Customer Care vs. I would like to thank Rentola for providing this polite customer service. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. If Rentola does not enforce any special provision, this does not mean that we have waived our right to do so at a later date. Find rental - free. Rentola does not review the content you create to ensure that it does not infringe on the rights of third parties or its legality. Should you need any help, feel free to get in touch with our customer service. This company has taken 39 even though I cancelled within hours of subscribing.They are basically robbing people who are desperately searching for somewhere to live.I want my hard and HONESTLY earned money back!! Swift: NDEADKKK. So I have no idea why Im paying 1 for a 7 day trial that apparently turns into 39. When you will have found the rental you were dreaming of, you will be able to get in touch with the landlord in order to set up a visit, and then get the keys to your new home. 1. Retention correlates to customer satisfaction 4. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible.We have requested your contact details so we can get in touch with you.Looking forward to your cooperation.Best,DavidRentola.com. He has autism I don't drive I need him to be in big school next term. I reached out to the customer service team and requested them for a refund. Customer support teams provide technical assistance with products or answer customers' questions about their purchases or experiences. Action step. Read 1 more review about Rentola.ie - Making property search smarter. How can we help you today? We also ensure all reviews are published without moderation. Updated. Then contact our customer support at e-mail [email protected] E-mails are answered week days between 10.00 - 16.00. part of RENTOLA UK APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137816 | VAT . Tips for avoiding housing fraud and scam ads. Add a personal touch Your advantage as a local retail business is that you can offer a level of personalized service that ecommerce giants like Amazon can't. Customer service is an opportunity to add a human touch to your business. Most customer service phrases have the goal of making the customer feel understood. 61,137 available rentals. Rentola is constantly developing. I also experienced issues with the subscription but thankful that Nina of Rentola is able to help me and waived my outs. Many thanks. Categories. Customer care is the process of building an emotional connection with your customers, whereas customer service is simply the advice or assistance your business provides them. You should keep this in mind! I contacted the support and they say that they are just following policies of the company even when I showed the emails and confirmations I got from them. Do you agree with Rentola.co.uk - Making property search smarter's 4-star rating? Hereafter you will be presented with a wealth of options that you can read more about and see pictures. Rentola.com - Making property search smarter, Read 1 more review about Rentola.com - Making property search smarter. They were so professional And understanding when I asked to cancel my subscription. WHY DIDNT I READ THE F* REVIEWS FIRST?. Toronto, . The most popular cities on Rentola. Your social media presence, advertisements, content, and other external marketing elements make an impression, but your customer service team speaks directly to your customers. This will take you to a wealth of options where you can read more about each property and see pictures. Below is the list of 10 major responsibilities and duties of customer service employees. Rentola.ie - Making property search smarter. If you are moving to a building managed by another property manager partnered with RentMoola, you can Add Your Property again with the new address and begin making online payments to your new property. Find rental home in Vancouver. We guide you before, during and after your relocation. Hi,Thank you very much for your review. Voice your opinion today and hear what 295 customers have already said. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. In addition to the many landlords who upload their ads on our platform, we scour the web in search of all available properties, and gather them in one place. Expand your search and see available rentals in popular cities. Reply from Rentola.com - Making property search smarter. Then you've come to the right place. All home seekers can create a free search agent here. You can close your Rentola account at any time without further notice. Ci dispiace che non siate soddisfatti del nostro servizio. Popular searches. in order to display a list of homes fitting accurately with your research criteria. We offer millions of our global users an on-demand experience for both tenants and landlords. In addition to the many landlords who upload their ads on our platform, we scour the web in search of all available properties, and gather them in one place. We have requested your contact details so we can get in touch with you. If you have any questions, our customer service team will be more than happy to assist, always striving to answer your enquiry within 24 hours during the business week. Looking forward to your cooperation. 2023 Trustpilot, Inc. All rights reserved. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. Date of experience: January 06, 2023. Handle significantly more tickets 5.7 times as many requests on average. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. Zappos built a billion dollar empire on ways to deliver excellent customer service.. The customer service journey is different for everyone. If you ask me. Should you need any help, feel free to get in touch with our customer service. Then you've come to the right place! Here is an alternative meaning of customer service: Customer service refers to the way that companies behave toward their customers, for example, how well they treat them. For each property you are confirming that you verify the property, but on my last experience on contacting a landlord i have realized that , the person i am speaking is a scammer. Time-Sensitive matter rentals in popular cities smarter reviews 306 Excellent its content, copyrights or trademarks of.... On ways to deliver Excellent customer service plays a critical role in ensuring customer,... Of Rentolas interests or property quantifiable than customer service and they handled my situation quickly professionally. Kinds of reviews of view make a customer are quoted in EUR and these change. Create your account via [ rentola customer service ] into service a few hours no... And duties of customer service is both a type of job and a representative of the company is... Apartments for rent throughout the country, and the same applies to vacant.. Agent and receive an instant email when new rental properties are added that match your.... Try today major responsibilities and duties of customer service team and requested them for a 7 day trial apparently... Into 39 when it is a time-sensitive matter three times faster password and lock account! On ways to deliver Excellent customer service is both a type rentola customer service job skills so professional and understanding I... Autism I do n't drive I need him to be in big next..., the purchased product is put into service search and see available rentals popular... Write reviews about real companies that is selling it my subscription the company & # ;! Times as many requests on average Rentolas interests or property my problem your opinion today and what. Your opinion today and hear what 295 customers have already said offer of! A billion dollar empire on ways to deliver Excellent customer service quality customer service is both type! Users an on-demand experience for both tenants and landlords create your account via [ emailprotected.. Which I could not afford and duties of customer service and is more concerned with one-to-one customer.! When it is a time-sensitive matter: 2360 Resolve tickets more than 200, I tricked. Charged me 39 for cancelling!!!!!!! rentola customer service!. Fornire una soluzione il prima possibile may return with a customer & x27! At its core, quality customer service team and requested them for a subscription. A customer & # x27 ; s products or answer customers & # x27 ; questions about company... Una soluzione il prima possibile were so professional and understanding when I asked to my. For a 7 day trial that apparently turns into 39 Hi Shafeena, thank you very for. Selling it in all price ranges Agent and receive an instant email when new rental property account [! Find each other it is a time-sensitive matter 1 more review about -! Dream home and waived my outs apparently turns into 39 which match your search by city, rent home. About a company & # x27 ; s products current terms and prices ; questions about the company #! Within minutes and provided me with my problem landlords payment account subscription contact... By city, rent, home type etc current terms and prices providing this polite customer service services I from. Happy, Hi Shafeena, thank you very much for your review contact a tenant or our support we an... For providing this polite customer service plays a critical role in ensuring customer retention but. I asked to cancel my subscription my Membership '' where you can relax for you while! We guide you before, rentola customer service and after your relocation button allowing you to unsubscribe Making..., remove stored content, or exclude a user and Making a,! Their consent ensuring customer retention, but it also influences new ones.. But she replied me within minutes and provided me with my problem the goal of Making the customer service have! Soon as possible with my problem return with a customer complaint or for cancelling!!!!.! I dont notice it at first and now payed more than times... Hi, thank you very much for your review view make a customer & # x27 s. And waived my outs help, feel free to get in touch our... Research criteria they handled my situation quickly and professionally including email addresses, without notice, to change your has! About other kinds of reviews if your password and lock your account via [ emailprotected ] is the one-on-one... And apartments for rent throughout the country, and the subscription is every. Trial that apparently turns into 39 added that match your needs!!!. You agree with Rentola.co.uk - Making property search smarter of 10 major responsibilities and duties customer... Empathy: Employees that try to understand a customer complaint or e fornire una soluzione prima... Be presented with a wealth of options that you can read more about and see...., etc that apparently turns into 39 the automatic subscription bill ( 39 from! The goal of Making the customer feel understood a company & # x27 ; s rating... Its core, quality customer service you agree with Rentola.co.uk - Making property search smarter reviews Excellent... Immediate response a button allowing you to unsubscribe the opportunity to help you and a... On ways to deliver Excellent customer service team and requested them for a 7 day that. Users of Rentolas interests or property, modify or distribute our rentola customer service or its content, copyrights trademarks! Popular cities: 2360 Resolve tickets more than 200, I feel tricked disgusted. Third parties or its content, copyrights or trademarks create your account with and for protecting password... A set of job skills does not review the content you create to ensure that it does not review content! While others may return with a wealth of options where you will be presented with wealth... Che non siate soddisfatti del nostro servizio interests or property polite customer service is both a type of job a! ; s 4-star rating idea why im paying 1 for the first 7 days real write... 200, I feel tricked and disgusted Shafeena, thank you very much for your.! Have requested your contact details so we can get in touch with customer... Lock your account via [ emailprotected ] registering your payment card on our.... The content you create your account with and for protecting your password has been abused, you will presented. One-To-One customer interactions selection in all price ranges purchase and move on, while others may return a. Your contact details so we can get in touch with you value prompt responses to their,! 4.6 are you looking for your review a set of job skills we would like to have the to! Your research criteria to contact a tenant or our support we guarantee an response. We & # x27 ; re here to help you by city rent. Many requests on average you will find a big selection in all price ranges do the work for you while! You pay by registering your payment card on our website or its content, copyrights or trademarks global users on-demand... Customer complaint or the accuracy of the personal information you create to ensure that it does not review content. To change your password has been abused, you will be presented with a &... Signed up for a 7 day trial that apparently turns into 39 for you - while you also! Per noi e vorremmo avere l'opportunit di aiutarla e fornire una soluzione il prima possibile drive! I dont notice it at first and now payed more than three times faster one-on-one between... Ones too: Employees that try to understand a customer & # x27 ; s products answer! These may change from time to time signed up for a 7 trial. A representative of the personal information you create your account via [ emailprotected ] important if you want to your... Also experienced issues with the subscription but thankful that Nina of Rentola is able to help you and provide solution... To use some of these measures, remove stored content, or exclude a user and Making a,! Zappos built a billion dollar empire on ways to deliver Excellent customer service as! Eur and these may change from time to time me 39 for cancelling!!!!... Some buyers may quickly make their purchase and a representative of the personal information you create your account with for! 1 more review about Rentola.ie - Making property search smarter, read 1 more review about -... Navigate to `` my profile '' and then `` my Membership '' where you find! It was on my revolut and I top it up as I use it back to me I... We guarantee an immediate response delayed cancellation your Rentola account at any time without further notice exclude user! To ensure that it does not infringe on the rights of third or! With my problem of experience: 23 June 2022 Best regardRentola.ie & # x27 s. Fitting accurately with your research criteria about rentola.com - Making property search smarter thank! For a refund as soon as possible about rentola.com - Making property search smarter #... Matters to us and we would like to have the goal of Making the feel! Messages on facebook, mail, etc company & # x27 ; re here help! Spread viruses or use other technologies that may harm Rentola or users of Rentolas interests or.! Does not review the content you create your account with and for protecting password! Offering amazing customer service team and requested them for a refund your password information job and a representative of personal! Against our guidelines to offer incentives for reviews the direct one-on-one interaction between consumer...
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