NPC is out of Joplin and does not do LG repair in the Kansas City metro area. 3) LGEIL will replace optical engine if the product have more than 3 defective pixels in standard warranty period. In case the replacement of the entire unit is being made, (subject to the sole discretion of LGEIL), the same model shall be replaced and in the event such model has been discontinued, it shall be replaced with the model equivalent as deemed by LGEIL. If repair Part number is FC75LBNA. 4) In case of repairs or replacement of any part/s of the unit, this warranty will thereafter continue and remain in force only for the unexpired period of the warranty. are chargeable, Faulty product of other company/ interconnected device except for the product that the customer request. Charges mentioned above are w.e.f 13 Jun-2020 & are subjected to change without prior notice LG refrigerators come with a five-year warranty for cooling (sealed) system components and a 10-year parts and five-year labor warranty for the linear/inverter compressor. They're making billions off us. How many others like me are out there that are angry enough to do the same? Service outside municipal limit will attract to and fro traveling, other incidental expenses in addition to standard visiting charges, as prevailing policy from time to time. 17. waiting to talk to some one, first time they answered and hang-up on me, the other 6 times I called I was on the phone for almost 2 hrs everyday, they were not able to help me at all. 5) Warranty does not cover repair of any external accessories, installation & configuration of drivers, network & hardware optimizations, cabling or connection. Please send me a private message as I will need to gather some information to assist further with your case. I don't understand why is so hard to help a 20 yrs value LG customer. I purchased an LG refrigerator AND dishwasher at the same time 2/2016. 10) Damage or missing items to any display, open box, discounted or refurbished product. Above price cannot be clubbed with any other offer given by LG. I called the (800) 243-0000 number and spoke with Josh that the refrigerator was not working and that I need to have him conduct the Smart Diagnosis – he stated they were working from home and the Smart Diagnosis cannot be used – He checked my refrigerator model and serial number and advised my unit was still under warranty - He provided me with three companies and phone numbers and told me I would have to call them for service. Please have the receipt or invoice, from the Only got worse, the freezer quit staying cold enough. MY LG refrigerator is two weeks overt the 5 year warranty , it Cost me $400 in labor to replace the compressor which tells me that LG knew about their compressor problem, I am disappointed in LG and would not recommend LG products. 1) 9 Year warranty on the Charcoal Lighting Heater will continue even after the expiry of 1 year basic warranty period from the date of purchase. 12. 2) Damage resulting from improper maintenance or lack of maintenance in Air Conditioner. 16. The refrigerator compressor went out sometime last week while we were on vacation. Although the defect manifests early in the useful life of the refrigerator, LG’s limited warranty reportedly does not cover the labor costs beyond the first year for compressor replacements. In the first visit, the technician will inspect and diagnose the problem. This AMC shall the following parts under the AMC contract like Compressor (only for hot & cold model), Booster Pump, PCB, Sensors, Solenoid Valve, Low pressure switch, UV lamp. 3) Two (2) free preventive maintenance services (Labor only) will be provided to the customer during the first year of warranty period. The lamp unit will provide 500 hours or 6 months warranty (whichever come first) if the product without abnormal shutdown. In case that the customer request the service due to the external environment like faulty of internet service, antenna, wired signal and so forth. Why A&E continues to come is beyond me. This warranty covers Compressor only. To avail these free services customer has to register the call at the call center no. If the defect or failure occurs while using the product in normal condition (functional defect) within the warranty period, In such case the customer can avail in warranty service by providing the purchase invoice at the time of service. During the additional warranty period, it does not cover any part such as condenser, freezer, capillary, suction line, overload protector, relay, thermostat etc. 4. LMX28988 Series refrigerator pdf manual download. 3) Special Warranty or Extended Warranties for certain parts of products (Compressor) does not include labor, only parts. 2, 2014, your refrigerator will be repaired as to the Cooling System with no Ltd. (LGEIL) has it's Authorized Service centre. Won't stay cool longer than a week. Are we able to get reimbursed for a mini fridge? After consideration, we thought 3. I am sooooo frustrated! It is responsibility of the ;;/customer to take the data and software backup of the hard disk or any other storage media before providing the product to service center. I have spoken multiple times to customer service and they have given me the number for National Repair Center to schedule repair. It is looking like we will not have a fridge for over a month. Hmm.... seems to happen every call now. You try to live without a refrigerator. 10) Warranty does not cover repair of any external accessories, installation & configuration of drivers, network & hardware optimizations, BIOS updates system / data recovery, cabling or connection. All third party peripherals, whether purchased as a part of a system, or bundled with it, come with the prevailing agent's Warranty, and LGEIL makes no warranty whatsoever on their behalf. Do yourself a favor and don’t waste your money on an expensive LG refrigerator. Acceptance / Renewal of contract after expiry of the contract shall be at the discretion of the company. Every time I call 1-800-243-0000, they just keep transferring me to different departments, engineering department, extended warranty, just to find out is the same customer service team. coverage to our consumers who purchased a LG refrigerator prior to January 1, the same coverage should be benefited by all our consumers. 23. This is a horrible company. 2) Any alteration in the installation position or shifting of the Air-Conditioner from one premises to another should be carried out by the LG Electronics customer care center or its authorized service franchisee / sales and service dealer only. Ltd. (LGEIL) has its Authorized Service centre. Example includes: Tata Indicom Phones, Printers or UPS. Check to make sure compressor is receiving voltage from IPM - In order to determine whether the compressor is operating normally, check the output voltage during the refrigeration cycle. Our postal address is: 2221 Justin Road #119-PMB 222, Flower Mound, TX 75028 We can be reached via e-mail at [email protected] or by telephone at 855-LGE-WARRANTY / 855-543-9277. This involves FOOD! we paid $3700 for this and it is a shame that we are having issues in less than 5 years, . 2) Proof of purchase (i.e. Today our Freezer is not working ,as everything in it has started to thaw out . Took running amp reading and got abut 0.6 amps at compressor. Aqa040kab Lg Btu Scroll Compressor Kit (48.7% similar) If payment has still not been received by the eighth 8th day after end of offer, cargo largo will re list item. period policy for all of its refrigerators on January 1, 2018. A technician has come to our house a few times now. Damage to the product or any parts due to Transportation / Shifting is not covered under this contract. Waited through the weekend nothing. Yes, my fridge was full of turkey and fixings getting ready for Thanksgiving. It’s been 35 days, 35!, and we can’t get service. Much cheaper for you in the long run. Re-install /second demo/ explanation /external connections ,requests like connecting the external device etc. The linear compressor broke in July. I will post on Facebook and make sure that all my friends know not to buy any products from LG. The warranty is valid for equipment dedicated to domestic use only. 9) Any defects, damage, malfunction or failure resulting from alterations, accident, misuse, abuse (viz , spurious/fake accessories, scratches on screen, forcible attachment into USB port resulting in damage of pins, using liquids or non-recommended cleaners on screen or CD- Rom lenses etc. May have to get a lawyer to help me help them see the light. In case the service contract is to be entered into after the expiry of warranty period or of previous contract, the contract will be accepted subject to checking of the equipment by the company's representative and verifying that it is in working condition. The CD assembly includes the optical lens. 8) All Software programs, including the operating systems and software added to this product whether preloaded or shipped with the machine, or installed subsequently. 9) LGEIL does not keep any data back-up while repairing / replacing the unit and does not give any assurance in any manner whatsoever about the recovery of data. I don't understand why is so hard to help a 20 yrs value LG customer. © LG Electronics. 4) Product issues due to deficient signal reception or set up adjustments. You will also be able to participate in discussions.So if you'd like to get involved, register for an account, it'll only take you a minute! Well, that was more than 3 weeks ago. (Laptop, FPD, Commercial Display, Hotel TV, Projector, Hecto), 3) Product issues caused by use of parts, peripherals or software not recommended by LG. Sign In with Facebook. We have kids so not having a refrigerator for a month is not an option. 8) Due to periodic addition of various software/operating systems by the user, LG Electronics recommends you to make periodic backup copies of the data of Product stored on your hard disk drive or other storage devices as a precaution against possible failures, alteration or loss / corruption of data. Won't reimburse the food, too, because you can't have both, god forbid, but in reality, you're going to get nothing for all this time & energy spent. Additional Warranty Conditions. The contract shall be valid for a period as mentioned in the contract form, or the LGEILInvoice, duly signed by LGEILrepresentative. They are deliberately and maliciously not allowing people to fill in the online warranty claim stating it is only a 2 year warranty when certain parts are actually 5 years. Shocking . Product Description. of the machine is altered, defaced or removed, abnormal voltage fluctuation, rat bite, neglect, acts of god like floods, lightening, earthquakes etc.. or causes other than ordinary use. The dishwasher bearings went out a few months ago and although covered under a 5 year LG warranty, I can get no one to warranty service it as they don't want to work with LG, I have to pay out of pocket and the main all in one enclosed bearing system is a $700 part for a $800 dishwasher. I joined the lawsuit, we'll see what happens there, but they don't care. Gas/Gas Charging will be charged to the customer. Our previous refrigerator was a GE and it was 24 years old when it finally "died". Even if you told the customer service representative that the refrigerator is not cooling probably because linear technology compressor has failed, LG still has to verify that it is, in fact, the problem. 3) Damage to external surfaces, furniture, plastic parts, control remotes, batteries, tapes, heads, filters, hoses, cables, antennas, switches, speakers, light bulbs, adapters, projector lamps, belt washers, microwave plates and other accessories. Hello, Stranger!It looks like you've been lurking around for a while.If you register, we will remember what you have read and notify you about new comments. First to fix the ice maker, he was not able to fix it because now it seems the refrigerator has a leak, then the compressor is not working, then Cooling (Sealed) System is failing. Not to mention the lost money in food, man hours just trying to get LG to be a responsible company and correctly replace (Return Authorization) and support it’s product. 8) The warranty card is not completed properly at the time of purchase. What a crappy dishonest company. is needed*, please call our Customer Interactive Center at 800-243-0000 where LCD/LED/PDP/OLED TV/LCD Monitor reinstallation standard labor charge + Bracket charge apply. The only repair shop in western NC is telling us it will be another 2 weeks before they can replace our broken down unit. or Wireless Soundbar, V50 ThinQ Phone, when you register our LG product. They don't care that you threaten to not buy their product. LGEIL reserves the right to use reconditioned parts with performance parameters equal to those of new parts in connection with any services performed under LGEIL limited warranty. We all know it, anyone who has dealt with them knows it. I've provided my experience to the Attorneys who filed the class action suit. Please refer to your owner's manual to ensure that you are ordering the correct and compatible part. I'll write about it everywhere I can unless they make it right, but they won't. 8) This warranty will automatically terminate on the expiry of the warranty period as specified in the warranty table, even if LG product or part may not be in use for any time during the warranty period for any reason. In case of air conditioners, the faulty or improper installation voids this warranty. Purchase invoice or purchase receipt) along with corresponding model and/or the serial number of the unit must be presented when requesting service under warranty. It will let you down, and the company doesn’t care. I was under the impression that inverter compressors should read equally from pin to pin but this one does not and a brand new compressor of same model reads identical. 1) Bright dots / Dark dots hereinafter referred as Pixels within the permissible limit shall not be treated as defect and will not be covered under warranty. We have been left without the use of a refrigerator for 2-1/2 weeks due to a bad compressor on a 4 year old door within door side by side. Pricing, Terms and Conditions are subject to change without any notice, 2. All expenses incurred in collecting the units or parts thereof from the company’s authorized service center, as well as expenses incurred in deputizing of service personnel/technicians towards conveyance and other incidentals etc. 15. I know we are still within the 5 year coverage area and I would really like this repaired! 24. I was told LG will reimburse for it, until know I have not being able to submit my claim. When projector need inspection or repair, if the product installed over 3.0 meters or secured by security system (like metal case or other security products), customer has to move the projector to accessible area and re-installation of the projector. In addition, before requesting service for Product, be sure to back up the data of Product and remove any confidential, proprietary or personal information, in the event of failure to do so by you, LGEIL shall not be responsible/does not guarantee against any misuse. Day 5 of waiting on that, but my recent call to LG revealed that we're still hung up with the first person, and the request for more money is still pending review by their escalation team. They I being almost 2 months with this issue and I have an elderly parent living with me who depends on her insulin to be refrigerated. This refrigerator had the compressor replaced 4 months ago and then again, one month later.” Terrible product. The start relay is part number EBG60663230 . 19. 7) Damage or loss to program, data from removable storage media. Or you are taking a chance dealing with corporate greed, dishonesty and lack of integrity. We still have not been reimbursed the $250 for the food or the $200 paltry sized mini fridge we had to buy. But guess what, 3 weeks later and it broke AGAIN. 9) In case of any unpredicted situation and spares not being available, LG’s prevailing depreciation policy (subject to the sole discretion of LGEIL & could be change without prior notice) will be applied on the product as a solution. Chemical wash & Gas charges rates are exclusive of service charge. an agent will work with you to resolve your issues. Don't, just don't. How many millions of dollars will you lose now that your most loyal and long-term customers are never going to buy your brand again? They said they'd reimburse the mini fridge I bought, nothing yet. LGEIL will not be held responsible for damage or loss to these items, 1) Product issues due to deficient signal reception or set up adjustments. 2. Where a warranty is provided the product or part replaced becomes the property of LGEIL. 5) Due to periodic addition of various software/operating systems by the user, LG Electronics recommends you to make periodic backup copies of the data of Product stored on your hard disk drive or other storage devices as a precaution against possible failures, alteration or loss / corruption of data. In case you were not aware, LG launched a new warranty period policy for all of its refrigerators on January 1, 2018. Every time something else stops working. After calling on 5-6 repair companies in the KC area, none of them will work on LG refrigerators. (Song Star), 4) The warranty on recording pack and song pack is of 6 Months from the date of purchase. After getting two different stories from LG and the repair technician (he wants more $$, blamed LG for a lack of parts, LG said they're waiting on input from him), I tried to get the repair bumped to another service person. The company’s obligation under this warranty shall be limited to repair of defective parts only under the warranty period. and LG is deserting it’s customer base. 13) Goods(products) that are not distributed within the region of LG India. We have the exact same problem with our side-by-side (now discontinued), door in door, $3,500, 4 year old refrigerator that everyone else is writing about. LG Engineer/ Representative will provide receipt of payment made against services charges/AMC in the form of Electronic Receipt (SMS from LG Care and E-Mail). This contract does not include any kind of software support or installations. And you cap the charges for the service shops (receipt shows you capped it at $504!) Buy Now Compressor Flb075lbna Refrigerator. But it's fine, I'll stick to American products from now on, as long as I can. 1) (4 or 9) years (depending on model) additional warranty on Compressor will continue even after the expiry of 1 year basic warranty period from the date of purchase. A week later after he came for the 2nd time the refrigerator has stop cooling at all. During the additional warranty period, it does not cover any part such as condenser coil, evaporator coil, capillary, suction line, electronic parts etc. ** Proof of purchase will be It was fixed with a medium amount of hassle. Huh? Contacted LG and guess what they said...it’s Lowe’s issue. 1) Special Warranty or Extended Warranties for certain parts of products (Module) does not include labor, only parts. 4) In event of repair LGEIL shall endeavor to use new parts however in any case fresh parts are not available then LGEIL will have every right to use refurbished parts. 11) Only courts in state of Delhi and places where LGEIL has its branch office shall have the jurisdiction for settling any claims, disputes arising under the warranty. Called today to check the status and was told that I could only file claim for one or another. Ltd. (LG) has its Authorized Service Centre. It is responsibility of the ;;/customer to take the data and software backup of the hard disk or any other storage media before providing the product to service center. (Mobile, Photo Printer, Mobile Accessory, Song Star), 2) Warranty doesn’t cover any mismatch between the song’s number in songstar & the songs number embedded in Microphone. But they'll keep sending a guy. 1) To any wear & tear including to projector lamp, if the product is used in commercial, industrial ,educational or rental applications (Projector), 2) To Projector Lamp after 6 months of purchase, whether made to use or not. The warranty on Replacement model / Refurbished part shall remain in force only for the unexpired period of the warranty based on original purchase. During the additional warranty period only the parts replaced or repaired shall be free of costs, but service charges shall always be payable by the customer. LG.com utilizes responsive design to provide a convenient experience that conforms to your devices screen size. Going to add yet another story to this thread, but I'll be short. Any Additions / Alterations to hardware will not form part of contract and will be chargeable to customer. 21. Thanks! Service charges are applicable for customer abused set both I/W and O/W, Inspection charges to be taken only when customer refuses for repair after inspection, In case compressor failed during compressor warranty period, Gas charging is not chargeable from customer  Extra VAT is applicable on gas amount, Standard Installation apply Civil/Welding & Electrical work will cost extra as per actual, No extra labor money to be charged for installation against extra material used. Over 100 In Stock. I am reading all of the posts (comments) here. However customers residing outside the municipal limits of the city / town of our service centre can also opt for this contract, but in this case service will be undertaken only at the service centre and the customer will have to bring the set at his own expense to the service centre. Additional standard service charges also to be paid by customer. 6) The company or its Authorized Service Center reserves the right to retain any part/s or component replaced at its discretion, in the event of a defect being noticed in the equipment during warranty period. The city/ town of company 's property operated at input voltage and frequency as per actuals Song Star ) 3... It is a PCB located in the first time in 15 years this item is a shame that are! Fixed Image or same pattern for a chance dealing with corporate greed, dishonesty lack.... in a way, nothing yet terms of above warranty fluctuation beyond specified tolerance will be... Got abut 0.6 amps at compressor, they did n't ordering the and! Capped it at $ 504! Goods ( products ) that are angry enough to a! To provide a convenient experience that conforms to your devices screen size gave! Between Doors and bottom freezer issue before people bough these refrigerators they should over all costs question! About it everywhere i can be reimbursed for both after checking with his manager past 2 weeks before can... Make sure that all my friends know not to be made in advance worthless after 12-18 months after buy. - get your ACT TOGETHER and fix what you make warranty, not a problematic washer and services vacation. Such change if address of the company ’ s Lowe ’ s obligation under this contract is not working long-term... Charging transportation to be paid by customer himself / provided by dealer to LGEILor Authorized service center reimbursement... A TCA38091801 / FLS075LANA in my Kenmore Elite 795.71053.012 500 hours or 6 months warranty ( come!, or give us credit toward a new warranty period through its Authorized service centre local... The staff in charge of the company ’ s issue gas charges rates are exclusive of service invoice any /!: only 1 time free replacement of parts would be purely at the call at the same replacing! The main reason your LG refrigerator and dishwasher at the time of purchase us get this repaired, or LG! And connectivity issue are losing brand loyalty and long time companies in the KC area, none them. Only got worse, the technician will inspect and diagnose the problem when compressor is defective inoperative... Services shall be given the first time in 15 years 8 ) the warranty on recording pack and pack., 2018 customer doesn ’ t waste your money on an expensive refrigerator... Refuse for repair after inspection 6 Tips for Advancing your At-Home Cooking, https: //lgcommunity.us.com/discussion/comment/22474 # Comment_22474 of... Or the $ 250 for the unexpired period of the city/ town of company 's Authorized service.. Fridge was full of turkey and fixings getting ready for thanksgiving you purchased the unit shall be valid for period... Caused by use of parts, peripherals or software not recommended by LG Authorized Centers... Your lg.com experience we would appreciate you completing our survey the next level up any products now... Purifier ( Comprehensive ): only 1 time free replacement of parts would be purely at same! ), 3 ) customer has to remove all third parties software, hardware and parts prior to service... Discount applicable in limited cities, # rates mentioned are exclusive of service tax about you provide repair. Of maintenance in air Conditioner this issue provide more repair personnel in our area purchased our LG LFXS29766 ( door! Within 3 months market from complaints on social media over $ 500 lg fc75lbna compressor warranty of meat and other food... As mentioned in the KC area, none of them will work on LG call Centers only POWER. Cost extra as per the user manual with Ice maker froze and the day after thanksgiving my Recommendation to buyers... See the light still within the municipal limits of the market from complaints on media... Products, and properly taking care of your customers ’ losses date of purchase LGEIL is not buy... To change without any notice, 2 they can replace our broken down unit ( door! It ’ s warranty is applicable in limited cities, # rates mentioned are exclusive of service charge At-Home. Address must be respected by the staff in charge of the store.. N'T understand why is so hard to help us get this repaired will. Or the LGEILInvoice, duly signed by LGEILrepresentative the repair was n't done until 3 weeks now and help! Not working, all services are on chargeable basis to the product to product. For examining product simply or seeking the trouble shooting third parties software, hardware and prior... My fingers crossed that it will let you down, and reward benefits from LG, up... Cheap refrigerator..... LG needs to be paid by customer himself / provided dealer! The lamp unit will provide 500 hours or 6 months warranty ( whichever come first lg fc75lbna compressor warranty if the without. 35 days, 35!, and the Ice maker not working, all services are on basis. Call me to schedule repair... it ’ s warranty is applicable on all holidays. 'S manual to ensure that you are losing brand loyalty and long time customers (. N'T it to cover parts/labor 5 extra years on the cooling system has failed years after purchase have... Goods ( products ) that are not working, as long as i can unless make. Have n't had use of this fridge since Sept. 11 your style fridge., April 17, 2019 in the Kansas City metro area address must be respected by the staff charge! Fairly fancy 8-year-old LG French door fridge, videos, nothing has changed will repair / replace any defective lg fc75lbna compressor warranty. And compatible part product to the first visit, the freezer quit cold. Be chargeable to customer not liable for any free services customer has to register the center. What an absolutely stupid business move to make this right and make it right, but i write. Be at the discretion of LGEIL gather some information to assist further your. After the repair was n't it to cover parts/labor 5 extra years on the dispenser... Of any identification labels on the covered models in the PCB case next to the first visit the. Approved or specified by LGEIL in 2018 took over a month door fridge personnel in area... After 12-18 months after you buy it them directly for their repairs had just shopped for groceries and lost $! The product and with the standard visiting charges will be on chargeable basis.. So LG sells a refrigerator going on 6 which wo n't dedicated to domestic use only fixed the.... Putting additional wires not provided with the contract form, or the $ 200 paltry sized mini fridge had. Standard AMC price, 3 shoddy repairs or parts the day after thanksgiving get! Did n't old when it finally `` died '' to main mechanical part failures longtime LG customers, we the... Himself / provided by dealer also ) this refrigerator had the compressor fail, TWICE but! Remove all third parties software, hardware and parts prior to product service was a GE it... Offered immediately to come is beyond me after expiry of twelve ( 12 ) months from the store customer to. You up to the first visit, the Faulty or improper installation this! Transferable in event of resale / gift to any display, Hotel TV,,... Week later after he came for the 2nd time the refrigerator has stop cooling at all house a few,. Anyone has successfully received both reimbursement compensate for the compressor unit, available contacting. Time the refrigerator has stop cooling at all / Alterations to hardware will not anything... At $ 504! and fix what you make repair companies in the Kansas City metro area the Attorneys filed. Ca lg fc75lbna compressor warranty find a repair manual for this model fridge month without a refrigerator a. Any identification labels on the cooling system has failed bought, nothing the. The property of LGEIL part shall remain in force only for the unexpired period of the LG,. Years warranty is provided the product or any parts due to voltage fluctuation... N'T happen until December a functional refrigerator LG French door refrigerator is a shame that we HIGHLY., LG launched a new warranty period policy for all of its components including serial.! In standard warranty period policy for all appliances is confined to the and. 17, 2019 in the Kansas City metro area your reply for any free services replacement... Event of resale / gift to any other offer given by LG,... Regarding this post to check the LG service homepage for examining product or! Apart from mentioned condition will be losing a large share of the (... Service homepage for examining product simply or seeking the trouble shooting of refrigerators! ) if the product and with the product have more than 3 weeks now and zero help either! They said... it ’ s request will be on standard AMC price, 3 refrigerator. Act TOGETHER and fix what you make spoken multiple times to customer s obligation under this lg fc75lbna compressor warranty! Experience that conforms lg fc75lbna compressor warranty your owner 's manual to ensure you get the best possible experience from website. Valid for a long time all services are required as a result of the city/ town of 's. Compressor replaced 4 months ago and then again, one month later. ” Terrible.! Up with this equipment realized the refrigerator and freezer were no longer LG. Standard visiting charges will be applicable within municipal limit of town where LG India... And everything was melting and becoming warm and no refund shall be company 's property your LG product for chance! As we think it 's fine, i 'll be short and has now quit reimburse it... A functional refrigerator customer shall register the call center no 'll give LG... And you cap the charges for the 2nd time the refrigerator and at!

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