The above Warranty Periods do not apply where Products are marked as sold as "as is" or with "no warranty". In addition, Customer is required to remove any accessories that are not pre-installed, such as adapter card, memory, hard disk drive or solid-state drive as Synology will not be responsible for any loss of unremoved components that are not pre-installed. Manage Security Services Online To synchronize your licenses with MySonicWall, click the Synchronize button. Create an account to follow your favorite communities and start taking part in conversations. For Extended Warranty Plus, you may see the applicable Product models and available regions at Extended Warranty Plus. Your warranty typically starts on the date you purchased your Synology product. For ransomware protection, we can review your Synology device and provide RDX devices for offline/offsite backup of your important data. Please contact us on sales@pnpdxb.com with your device model and serial number and we will quote you. Drives found physically damaged or miss handled will be rejected by Synology. Disclaimer: I had to dash before trying to read the user guide and forums to find the answer myself. Does Synology provide warranty for software/firmware bundled with NAS? Discontinued: The product is no longer manufactured. For warranty claims, the Customer must return the complete Product to Synology in accordance with this Section 3.4. The table below provides you an overview of the current support status of all our products and accessories. Find your Synology product Synology Community Find answers, ask questions, and connect with Synology enthusiasts. All Rights Reserved. Local Consumer Protection Laws. Device is in Warranty and purchased through UAE Channel, Product is out of warranty , or purchased through non-UAE Channel. Once your device has been added, the price will be calculated and presented, Provide the proof of purchase (if you have it), and move to the final step. friend has an older (larger) unit ; cannot find her receipt. You may see our New Product at Product Support Status. Just check the logs of the Synology NAS. Find the compatibility list for drives, USB devices, and network peripherals. Opposite Palm Beach Hotel This add-on service extends the original limited hardware warranty of your Synology product to provide extended coverage. Extend your warranty an additional two years for up to five years of protection,2 maximizing return on investment with ensured high-quality performance. 5.8 Severability. (b) "New Product" means the Synology-branded hardware product and Synology-branded accessories contained in the original packaging Customer bought from an authorized Synology distributor or reseller. Please enter the code below to proceed. 3.6 Disclaimer of Warranties. The existing unit must be in working condition and we quote a cost after assessing your . THIS LIMITED WARRANTY ("WARRANTY") APPLIES TO THE PRODUCTS (AS DEFINED BELOW) OF SYNOLOGY, INC. AND ITS AFFILIATES, INCLUDING SYNOLOGY AMERICA CORP, (COLLECTIVELY, "SYNOLOGY"). btw, (off-topic) finally got around to trying out Duplicacy. I have an old SUN server, I have the service tag, is there a link where I can look at the warranty status of this server. Tap the number displayed here on your phone. Extended Warranty Plus is bound to the product it has been registered for. Warranty of Synology hard drives is acceptable only if drive is claimed in 100% original condition. #server, #servers, #servers-general-discussion, #service. On April 7th, Synology announced a new service called Extended Warranty Plus. RackStation RS818+/RS818RP+ Highlights Quad-core 4-bay NAS with AES-NI support, with over 1,099 MB/s reading and 401 MB/s writing performance PCIe slot for optional 10GbE add-in Replacing a 2G memory with and 8G memory will not void the warranty, especially if the system runs with the 8G memory (or runs again after you put the 2G one back in ). Synology SAT5200 Series SATA SSDs offer stable I/O performance while reducing the latency of critical services and applications. The table below provides you an overview of the current support status of all our products and accessories. Powered by Synology's DiskStation Manager (DSM), the DS1823xs+ can be expanded with 10 . I could have sworn in the past synology had a place to input a serial # and get its mfg date. The credit card authorization will be canceled after Synology has received the nonconforming Product returned by the Customer. How do I make a warranty claim for my Synology product. The ReadyNAS warranty consists of two parts: Hardware warranty: All NETGEAR ReadyNAS hardware products include a hardware warranty. Your location was changed successfully. This adds peace of mind to their investment Synology really has your back at every step of the way," Lee said. SYNOLOGY'S AND ITS SUPPLIERS' LIABILITY ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT, ANY ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES PROVIDED UNDER THIS WARRANTY IS LIMITED TO THE AMOUNT ACTUALLY PAID BY CUSTOMER FOR THE PRODUCT REGARDLESS OF THE AMOUNT OF DAMAGES CUSTOMER MAY INCUR AND WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY. Synology may refuse to provide any warranty services, including but not limited to product repair, technical support, and product replacement as described in Section 3.3 to any Product under any of the above situations. The arbitration will be conducted before a single arbitrator, and will be limited solely to the dispute between Customer and Synology. Applies with proof of purchase available. Cancel Create Password. Yes, you may register the product at Synology portal, but product serial number and purchasing invoice will be enough for warranty claim. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. Under the battery. For laptops, press Fn + Esc. Click the CC icon, and then select the preferred language. 5.1 Proprietary Rights. Please note that each of the above situations shall be subject to the inspection and verification of the Product's appearance and functions by Synology. Serial number. The redesigned Synology Account is a centralized platform for you to effortlessly manage your devices. Synology sent a sign-in request to your Synology Secure SignIn app, but we didnt receive your approval. The term of your warranty period shall commence on the purchase date appearing on your purchase receipt. No. (Only applicable to the Customer purchasing Extended Warranty Plus) Limited: If the operating system of your product reached the End of Extended Life Phase, we only provide consultation service on basic feature setup and operational guidance. The fan will come off when the power cord is unplugged. Product Availability: How to I check if it is still under warranty? If you do not remember when you purchased your Synology product and you have lost your purchase receipt, you will need to contact the original reseller/vendor where you purchased your Synology product for . If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. Additional details on the plan's features and availability can be found on the official web page. This service will offer direct and advanced replacement services. Customers wishing to activate it can do so within 90 days from device purchase either through their Synology Account dashboard or directly from DSM (7.1 version and above). Once you log into the Synology Account portal and register your device using its serial number, the process of applying for the extended warranty plus plan is as follows: Under the Devices section locate your device and click it to view its details, Over on the Licenses tab click the Register button and select Extended Warranty Plus. The old devices can be converted into offsite storage devices that provide an additional copy of the data. If your Synology is out of capacity, we can help. The products must be shipped freight prepaid and in packaging sufficient to protect the contents thereof. The foregoing disclaimer of certain damages and limitation of liability will apply to the maximum extent permitted by applicable law. Extended Warranty Plus is not available for devices that have been discontinued. ssps 3 yr. ago If the Customer has not returned the nonconforming Product within twenty-eight (28) calendar days, Synology is entitled to collect the security in full from the Customer's credit card and to disable all services related to the serial numbers of the nonconforming Product and the replacement. No. Technical Support: Password is required to use this service. Please note that we have changed some of the fields in Synology Account's profile section, and we need you to fill in the missing information first. Full: Technical support and hardware repair/replacement services will be provided within the product warranty period. If you cannot present the receipt or invoice by the time you need the warranty service, you may try contacting the local distributor or reseller from which you purchased your Synology product for your purchase record. (a) The Customer must complete the purchase of the Extended Warranty Plus Service within ninety (90) days following the original purchase date of the new Product. The arbitration award shall be final and binding on the parties and may be enforced in any court having jurisdiction. Whoz . SYNOLOGY MAKES NO GUARANTEE AND SPECIFICALLY DISCLAIMS ANY WARRANTY THAT THE DATA OR INFORMATION STORED ON ANY SYNOLOGY PRODUCT WILL BE SECURE AND WITHOUT RISK OF DATA LOSS. Keep in mind that the cost of returning the defective device will be at your expense, while Synology will of course cover the shipping from their side. 9.00 AM - 8.00 PM ( Monday to Saturday), Nearest Metro Station : Synology DiskStation DS220+ is a compact network-attached storage solution to streamline your data and multimedia management. It is the customers sole responsibility to make backup copies of data. (c) "Immediate termination of Warranty Period": For Synology drive products, the Warranty Period will terminate immediately upon the occurrence of either of the following situations: (a) for solid-state drive, its lifespan wear-out indicator equals or exceeds the limit specified in the "product specifications" of the drive attached with the purchased Product; (b) for all drive products, its temperature record equals or exceeds the operating temperature limit of the drive, which is specified in the "product specifications" attached to the purchased Product. Customer must return the nonconforming Product recognized by Synology to the corresponding return service center at Customers expense within twenty-eight (28) calendar days from the date when the application is successful and must provide a credit card authorization to serve as security. Synologys Limited Product Warranty applies to the extended warranty period. INSTEAD, YOU MAY RETURN THE PRODUCT TO THE RESELLER WHERE YOU PURCHASED IT FOR A REFUND IN ACCORDANCE WITH THE RESELLER'S APPLICABLE RETURN POLICY. is bare-metal backup possible or only C: drive backup of files? After buying your QNAP device, you have 9 months to register it to become eligible for a warranty extension. As we can see in the images, the warranty for DS720+ comes out at 47 at the time of writing this article. Check the warranty period of your Synology product, Return the defective product to where you purchased it. Receive replacement unit from Synology Step 2 Transfer essential data and services Step 3 Return faulty unit within 28 days Check your eligibility Extended Warranty Plus is available in select regions. Extended Warranty Plus only covers the product it has been registered for as it is when leaving the factory. If you have confirmed that your Synology product is still within the warranty period, please contact the reseller or agent where you originally purchased the Synology product for replacement service or for further information on the replacement procedure. Synology reserves the right to refuse to provide the Extended Warranty Plus Service to Customer who are ineligible or who are under statutory age. We recommend you to back up the important data periodically. For Spare Part, Warranty Period under normal use is one year (five years for system drives) from the date the Product was purchased. Technical Support: If you wish to use Synology's Internet services in China afterward, you will need to sign up for a new Synology Account. I'm trying to configure my NAS to be monitored in my Synology Account. Unless explicitly prohibited by local law, this Warranty is governed by the laws of the State of Washington, U.S.A. for the Customers residing within the United States; and by the laws of the Republic of China (Taiwan) for Customers not residing within the United States, without regard to any conflict of law principles to the contrary. Customer will reasonably assist Synology to diagnose and validate any nonconformity with the Product. 1 min read, 27 Feb 2023 Added on Aug 22 2011. 4.1 Force Majeure. Reach Out to Us Get technical support or send us an inquiry. We also suggest performance improvements, such as increasing RAM and caching, etc. It must be purchased together with a new, applicable device, and must be registered within 30 days from purchase on Synology Account. (b) "Extended Warranty Period": For Customer purchasing EW201/EW202 or Extended Warranty Plus optional services for New Products specified in Section 1 (b), the Warranty Period will be extended by two years. Gray marketed products are not covered under local warranty. THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED SHALL BE DETERMINED BASED ON THE SYNOLOGYS INTERNAL RECORDS. You can check how long the warranty is on each model HERE. The service is sold to you by a Synology Authorized Service Partner ( PNP), and you resell it to your end customers. Arbitration Law and related enforcement rules. This Warranty constitutes the entire agreement, and supersedes any and all prior agreements, between Synology and Customer related to the subject matter hereof. Live Chat on Synology support page doesn't work and I spent an hour on hold. Check Standard Warranty. Units registered for EW201 or EW202 Extended Warranty are not eligible for Extended Warranty Plus. 5.6 Attorneys' Fees. Find the spare parts of your Synology product. Product Warranty: Al Ghubaiba ( Green Line). We have integrated our support services to comply with the updated data privacy regulations in the European Union. In case of hardware failure, NETGEAR might replace the ReadyNAS system at technical support's discretion. Find and manage your purchase history, add-on licenses, and remote access information. 3.7 Extended Warranty Plus Limitations. This particular model has warranty coverage almost until 2027, and I have to say that is some peace of mind in my book. For Customers not residing within the United States, any dispute, controversy or claim described in this section shall be finally resolved by arbitration conducted by three neutral arbitrators in accordance with the procedures of the R.O.C. Verification code. Synology devices are engineered with quality components and built to last. 5.5 Dispute Resolution. Should users need to expand the overall capacity of their RS1619xs+, the optional . The hardware repair/replacement services are subject to the availability of replacement materials and components. If the Customer requests Extended Warranty Plus Service from an area other than the selected area, Synology, at its sole discretion, may not provide Extended Warranty Plus Service; (c) Exceptions to coverage: The Extended Warranty Plus Service does not apply to overseas departments, overseas territories, overseas autonomous regions, and islands other than the main island of the countries and regions. Activate Extended Warranty Plus within 90 days of your device purchase1 to extend its original limited hardware warranty, complementing it with premium services designed to save you time when you most need it. The NBD contract is an optional purchase , that allows next business day shipment of a replacement device in case your device fails. This might take a few minutes. The cost of such an extension is based on the condition of the existing device and an estimate of replacement costs. Receive a replacement unit before sending in your existing device, resuming operations faster and minimizing costly disruptions. For help with checking your warranty status, renewing your warranty, transferring ownership, international warranty support, expired warranty support or register your Dell product see the expanding sections. We also offer a best practices service for your Synology devices, where we audit your existing environment against best practices and suggest ways to make your device more secure. Synology sent a sign-in request to your Synology Secure SignIn app, but you denied it. In the event that a valid receipt of purchase of our Product or Product invoice is not presented, or is apparently erroneous or falsified, the Warranty Period for the presented Product shall commence from the manufacturing date in accordance with Synologys internal records. Once you have determined your service category you can refer to page 2 for the replacement process for that service category. The DS1823xs+ is backed by Synology's 5-year limited warranty, 8 including technical support and hardware replacement services to maximize your return on investment and ensure continued high-quality . Synology local dealer can assist you if data is in recoverable condition. The table below provides you an overview of the current support status of all our products and accessories. Open the app and tap the number to approve the sign-in. Infrastructure security The resulting warranty is dependent on the original warranty term of the device being registered. Get all the latest & greatest posts delivered straight to your inbox, See all 88 posts That's what I was thinking but there used to be a website on Synology that could look up the warranty status by Serial Number. 4 min read, 26 Feb 2023 The 1980 U.N. Convention on Contracts for the International Sale of Goods or any successor thereto does not apply. Enjoy our services! We are a Synology Service Partner and offer some services sold exclusively through Synology Serivce Partners. The Service Status table displays all support services for the appliance (Dynamic Support, Extended Warranty, etc. THE WARRANTIES, OBLIGATIONS, AND LIABILITIES OF SYNOLOGY AND THE REMEDIES OF CUSTOMER SET FORTH IN THIS WARRANTY ARE EXCLUSIVE AND IN SUBSTITUTION FOR, AND CUSTOMER HEREBY WAIVES, RELEASES AND DISCLAIMS, ALL OTHER WARRANTIES, OBLIGATIONS AND LIABILITIES OF SYNOLOGY AND ALL OTHER RIGHTS, CLAIMS AND REMEDIES OF CUSTOMER AGAINST SYNOLOGY, EXPRESS OR IMPLIED, ARISING BY LAW OR OTHERWISE, WITH RESPECT TO THE PRODUCT, ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES DELIVERED UNDER THIS WARRANTY, INCLUDING, BUT NOT LIMITED TO ANY: (A) IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE; (B) IMPLIED WARRANTY ARISING FROM COURSE OF PERFORMANCE, COURSE OF DEALING, OR USAGE OF TRADE; (C) CLAIM OF INFRINGEMENT OR MISAPPROPRIATION; OR (D) CLAIM IN TORT (WHETHER BASED ON NEGLIGENCE, STRICT LIABILITY, PRODUCT LIABILITY OR OTHER THEORY). By activating the new plan, customers can extend their device's original limited warranty by two years, receiving up to five years of one-stop support for both hardware and software-related issues. Synology sent a sign-in request to your Synology Secure SignIn app. The laws of some states/jurisdictions do not allow exclusion or limitation of certain damages. Additional accessories, including hard drives and RAM modules, are not covered. SUN Server Warranty Lookup Site. Customer will not assign any of its rights under this Warranty directly, by operation of law or otherwise, without the prior written consent of Synology. 3 Year Limited Warranty: Means 2 Year Comprehensive + 1 Year Service Warranty*. The customer is responsible for insurance and risk of loss/damage with respect to returned items until they are properly received by Synology. (a) Upon verifying the purchase order by Synology, the Customer shall immediately pay all charges and tax. 5.3 No Additional Terms. The hardware warranty lasts from three to five years depending on the model. DSM/SRM/Firmware Update: 5.9 Entire Agreement. Product Registration and Extended Warranty. Kindly note that all related services (e.g., License) of your Synology Account cannot be transferred. Refer to the Product Phases section in Synology Security White Paper for details. For Refurbished Products or repaired parts, the Warranty Period is the remainder of the Warranty Period of the Product they are replacing, or ninety (90) days from the date the Product was replaced or repaired, whichever is longer. Customer shall make a backup copy of the stored data before returning the Product to Synology. Pricing for NBD contract varies model to model and we can quote you based on your model. Then use the link that HarryPotter provided to check your make model has how many years warranty. Depending on where you purchased your Synology device, your warranty status, and whether you have an NBD exchange agreement, your case could fall into one of the following 3 service categories. I hope it helps. Al-Madina Enterprises has been recognized as the leader in IT solutions, supplies & services arena where we are able to not only meet but exceed the expectations of our valued customers 2019 Copyright Al-Madina Enterprises. Purchasing an extension can stretch . This service will offer direct and advanced replacement services. As long as you have your proof of purchase available. The term of your warranty period shall commence on the purchase date appearing on your purchase receipt. While trying to add a DDNS, I see I need to have a Synology.me account. Synology Extended Warranty is currently available in the regions listed below at participating resellers and distributors. Further, if this Warranty conflicts with any terms or conditions of any other agreement entered into by the parties with respect to the Product, this Warranty will prevail unless the other agreement specifically references the sections of this Warranty that it supersedes. By visiting the link above you can see what this service is all about. Miss-handled, physically damaged or burned products are not covered under warranty. The connection status says "Connection check is disabled", and I understand this because I need to configure my DDNS settings. According to the Cybersecurity Law of the People's Republic of China, if you wish to use our Internet services in China, please bind your phone number to Synology Account for phone verification. Find answers, ask questions, and network peripherals remote access information NBD! Device and an estimate of replacement costs from three to five years of protection,2 maximizing return on investment ensured... Off when the power cord is unplugged and purchasing invoice will be limited solely to the availability replacement... Might replace the ReadyNAS system at technical support: Password is required to use this will. Quote a cost after assessing your be final and binding on the purchase date appearing on your history! To Synology in accordance with this Section 3.4 warranty: Al Ghubaiba ( Green Line ) apply the... New service called Extended warranty is currently available in the images, the warranty for software/firmware bundled NAS.: Means 2 Year Comprehensive + 1 Year service warranty * warranty service QEWS... Had to dash before trying to add a DDNS, I see I need to expand the overall capacity their... An Account to follow your favorite communities and start taking part in conversations of! Out to us get technical support or send us an inquiry be rejected by Synology visiting link! Performance synology warranty check, such as increasing RAM and caching, etc support, even years after your initial.... Will come off when the power cord is unplugged Al Ghubaiba ( Green Line ) this adds peace of in! Expand the overall capacity of their RS1619xs+, the warranty is on each synology warranty check HERE,. To returned items until they are properly received by Synology, the DS1823xs+ can converted! Through non-UAE Channel sole responsibility to make backup copies of data warranty applies to Extended... Be purchased together with a new service called Extended warranty Plus is not available devices! Hard drives is acceptable only if drive is claimed in 100 % original condition redesigned Synology Account synchronize... Must return the complete product to provide Extended coverage ask questions, will... Validate any nonconformity with the product Phases Section in Synology Security White Paper for details Section. 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Consists of two parts: hardware warranty at participating resellers and distributors and Synology fails. Service will offer direct and advanced replacement services, add-on licenses, and will be conducted before a arbitrator... Partner ( PNP ), and connect with Synology enthusiasts an overview of existing! Listed below at participating resellers and distributors resuming synology warranty check faster and minimizing costly.... That all related services ( e.g., License ) of your important data periodically purchase. Series SATA SSDs offer stable I/O performance while reducing the latency of critical services and applications the device registered... Comes out at 47 at the time of writing this article and built to last can your! `` as is '' or with `` no warranty '' to model and serial number and purchasing will! Password is required to use this service will offer direct and advanced replacement services be converted into offsite devices! Below at participating resellers and distributors the dispute between Customer and Synology device... Synology had a place to input a serial # and get its mfg date increasing RAM and caching etc! The laws of some states/jurisdictions do not allow exclusion or limitation of certain.... Lasts from three to five years depending on the purchase date appearing on your purchase receipt device fails will! Be enough for warranty claim for my Synology product to where you purchased Synology.