Could you please provide your order number?So that we can keep abreast of the situation and provide you with a proper solution. Upon completion of inspection of your return our seller, a refund will be issued back to the original payment method in 5-7 business days. Your refund will be issue back to the original form of payment that the order was placed. Flash Sale Event and Get Up to a 50% Discount on Any Purchase Sitewide. Note that Yamibuy has a separate return policy page for each product category as well as this general page. Our template provides a Return & Refund Policy outline that you can easily fill in with your own custom text where desired. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Dried and Candied Fruit, Vegetarian Jerky, Tofu Products, Mixed Congee, Boiled Egg, Dishes, Cereal Instant Rice, Cooked Rice, Instant Rice, Rice Porridge, Instant Soup, Spicy Stir-fry Sauce, Spicy Fish Seasoning. And this is backed by many tests from experts. Return Policy. Ends soon. You will not need to return the formula. but customer needs to drop off package to shipping company access point. Ive ordered from Yamibuy many times in the past, and all without any issues. In order to return your home appliance or electronic products, the original packaging and content is required. I contacted customer service and they said because the warehouse workloads is overloaded so your order is being delay and they cannot provide a new EST delivery day because the driver already left the warehouse and not coming back today. All returns must have an RMA number. Please provide us with your order number, picture of the product (If requested), quantity, and the reason for the return. Due to delayed report it is not eligible for return.4. If the manufacturer is unable to replace the damaged part or accessories. Yamibuy is in California and l am in NYC. All items from Yamibuy Marketplace are sold and delivered solely by third party vendors. baby formulas are no eligible for return. Spoiled products due to inappropriate storage are not eligible for return. You can use the service to buy from Cosme for instance. If a restocking fee is charged. This company is not legit and trying to scam customers. All returns must have an RMA number. We recommend that you keep all articles within the first 30 days receipt of shipment. WTF. If you order wrongly. Learn more, Your suggestions help us improve together, Please contact to Yamibuy process your request within 1-3 business days. Who pays the shipping charges for returns. Ive spent over $900 in the last few months on Yamibuy to find out. Online retailers are not legally required to accept returns under US federal law, unless the product was defective or the retailer broke the sales contract. Create an account to follow your favorite communities and start taking part in conversations. Read more about that here. Please understand that following circumstances are not eligible for a refund or replacement: Packages fail to be delivered on time due to the customer's reasons (such as the delivery staff cannot contact the consignee or the delivery staff cannot enter the delivery address community, etc. Ifyouarereturningforpersonalreasonsorwasshippedthewrongitem,theitemmuststillbeinnewandunopenedcondition,andrequestforareturnwithinthereturnperiod. If you don't see a pop-up on the site to join, scroll down to the bottom of the homepage to find the sign-up form. DO NOT BUY!!! See Details. For overseas sellers, for safety their package may request signature or recipient on delivery. (Eligible products only). Please email our customer service team at help@yamibuy.com to request an RMA (Return Merchandise Authorization) number. Yamibuy is not liable for any issue with consumable products that are improperly stored. Dont go to another Asian grocery store, itll be wasted time. Beauty, Cosmetic and Skin Care ProductsYamibuy, Category:Beauty Products, Cosmetics, and Skin Care ProductsReturn Period:Within 30 days of receipt of shipment. and discount promotions for March 2023. Something similar happened to me when buying a BTS DVD directly from Korea (Im in Germany). Refunds will be issued upon completion of inspection of your return. If the item is in stock, you have the option for a refund or a replacement.If the items are out of stock, we will process a refund for you. I would kiiiind of blame UPS more for this but still, yamibuy needs to either put out some large warning sign of what the custom fees can ramp up to or use some other service. it can be return within 30 days of receipt of shipment. {{sellerTotalView > 1 ? Though the majority of times that I ordered from Yamibuy. The researchers collected and sifted through dozens of research papers that examined purchases, returns or both. Once its status shows as return to sender, we can help contact our seller on your behalf. After talking to UPS agents on the phone, I found out that UPS not only charges processing fee to clear your customs, they charge warehouse charges on shipments that are held over two business days at a rate of $20 per day and $0.04 per pound. How Long Does It Take for Korean Skincare to Work? But if you need a big order and need snacks, ramen, or any other food. A place to discuss beauty brands, cosmetics, and skincare from Asia. Products that caused allergic reaction due to personal health condition. Refunds to the Yami Reward Points or Yami Gift Card typically take 1-2 business days. But you can contact customer service to modify its shipping address/phone number/contact email address before it is shipped. If the shipping address is correct and the package is lost after delivery, please contact customer service within 15 days from delivery date. and the reason for the return.Yamibuy Customer Service: it may take up to 3-5 business days for us to inspect and process your RMA. It makes grocery shopping so easy that It saves sooooo much time. Unfortunately, thats always a likely outcome for companies who dont lie on the import from. The "fees" are nothing but scams, This is mood esp with DHL when theyre trying to charge as much as they can for their additional shipping fees. If the items describe are wrong please contact our customer service and we will help you further. Shop the 11.11. Looking for fresh YamiBuy coupons and discount codes to get the best bang for your buck? See Details. Mooncake, Zongzi, Rice Cake Mooncake Sort by flavor Sort by region Sort by popularity. Absolutely unethical, dangerous, and ridiculous. Online retailer never ask you to show the picture of your credit card after an order being placed and confirmed. Alex Zhou founded it in 2003. Yamibuy is not responsible for any data or media, stored or installed, on a returned device. If you are unavailable and the delivery was unsuccessful, it may affect the quality of the product, and the item may not be eligible for return. Yamibuy is not liable for any issue with consumable products that are improperly stored. In the event you used multiple forms of payment, your refund may be issued across all payment methods used. Here's how you can use Termly's generator to easily create a comprehensive return policy: Step 1: Go to Termly's return policy generator. Fragile parts or accessories may be replaceable by the product manufacturer. A return and refund policy is an agreement between customers and your business regarding returns and refunds. Yami Marketplace. or is in unsellable condition due to customer tampering. On Yamibuy you can compare all the prices with other Asian stores. Note: If you are returning for personal reasons, when seller receives product with any damage or without seal. Copyright 2012-2023 Transocean Resources Management, Inc. By interacting with our site, you agree to our use of cookies. Return policies are offered by retailers to help reduce customer risk and act as an incentive for product purchase. (April 2022) 3. Thats how easy it is. In his free time, he likes to watch Korean dramas and learn more about Korean culture. The company also offers free shipping on its products. Press J to jump to the feed. Most of them are from Japan, containing about 10 to 15% in each bottle. All returns must have an RMA number. Once you start using it, youll get the hang of it. For the return item which is opened, damaged or does not have a receipt may be denied for a refund or exchange. Please be sure to provide us with your order number, the item must be in new and unopened condition in order to qualify for return, and the customer will be responsible for the shipping cost to return the item. The worst online shopping experience! Thank you for your understanding and patience. Ordering from Yamibuy is a good and safe option, and there will be no issues. you will be responsible for shipping back. Enter this coupon code at checkout. Were bringing the world closer for everyone to experience and enjoy by making authentic Asian groceries and goods easily accessible to all of North America. Pictures on our site are for reference only, actual items may appear differently. We use dedicated people and clever technology to safeguard our platform. We have price protection policy so that we will try our best to provide the best service and best deal .Thank you for your understanding . Would you please provide your order number here? Earn points on every purchase to redeem for free items on yamibuy.com. Therefore if you have received your order with damage, defects, expired or any quality issue, you may request to return it. Please contact our customer service team to request an RMA (Return Merchandize Authorization) number. Please be sure to provide us with your order number, picture of the product (If requested), quantity, and the reason for the return.Yamibuy Customer Service: Once weve received your returns, it may take up to 3-5 business days for us to inspect and process your RMA. Electronic items such as concert tickets, coupon, sim card etc. I generally buy Japanese clothes using Buyee and find the Buyee Air Delivery shipping option to not exceed $30 (yet) despite buying a mix of 3-5 dresses, skirts, and/or tops in each order. Yamibuy carries snacks, books, health and beauty items, home goods, baby products, and more. Reasons such as: Purchased wrong item, wrong size, wrong color, etc. As you can see these shipping times are incredibly quick. We apologize for any inconvenience. If you used Yamibuy Gift Cards or redeemed Yamibuy Reward Points, those balance will be refunded first then the original payment method. Electronic items such as concert tickets, Please check the details of your order carefully before placing it. The item must be in new and unopened condition, and request for a return must be within the return period. I cannot believe how high it is! All items listed on Yamibuy Marketplace will not participant in any sales promotion or points rewards events on Yamibuy.com. Looking forward to hearing from you.Thank you for contacting Yamibuy. Please be sure to double check the expiration date or shelf life of the product. Products that are missing parts, missing or altered labels, missing or altered serial number. If you have any question or concern regarding the authenticity of the product you received, please contact Yamibuy Customer Service. Customer Service Many Asian products mark the production date on the product, and the shelf life time is displayed in the product description. Note:Please make sure that all contents of your product including. If you are returning for personal reasons or was shipped the wrong item, the item must be in new and unopened/unused condition, and request for a return within the return period.5. Our top list of verified student discounts. I had a seamless experience-ordered on a Wednesday, items shipped out the next, and arrived 5 days later. or packaging are not eligible for return. Contact Yamibuy by emailing help@yamibuy.com. Written proof from a certified physician is required if you believe there is quality issue with the product that caused it. Reddit and its partners use cookies and similar technologies to provide you with a better experience. For Marketplace order, If you have any customer complaint after 90 days from the date of your order, we will not be able to process it. Some products may have different policies or requirements associated with them, please see below for products under special categories,or contact Yamibuy Customer Service for further assistance. Before an order is shipped, you can cancel it through PC website. THEN received another email asking me for a copy of my pending charge from my credit card bill.Did I mention I have an order history going back at least 4 years with this company? For more about this website, and its current promotions connect with them on Twitter @yamibuy, or Facebook. Please contact our customer service team to request an RMA. If this information is not correct/valid, your order may be delayed for delivery or fail to deliver. Shipping from Yamibuy can take anywhere from 3 days up to 8 days. This address receives tons of packages from Amazon. talk about Order & Return~, Please select feedback type(Select at least one). yami?? Yamibuy Coupons, Discounts and Promo Codes 21 Verified Coupons for February 09, 2023 Updated February 5, 2023 Want to donate 1.5% of your purchase? I will be seeking a new vendor immediately. In my most recent order, there was about $25 of damaged goods and after sending photographic proof to customer service as requested, they only offered $5 as compensation.Plan to be following up with PayPal to settle dispute.Update: Claim escalated with PayPal. THEY WERE NOT. Please be careful to choose P.O box as shipping address, most of the freight providers do not provide delivery to P.O box, it takes approximately 1 to 3 business days, to process an order before it is shipped. Written proof from a certified physician is required if you believe there is quality issue with the product that caused it. and any free gift if it was part of the combo. Cancel Order Spoiled products due to inappropriate storage are not eligible for return. Here in Germany (when the package actually stays with customs and doesnt get that shady DHL service) they hold it up to 14 days after sending you a notice that you can come to collect it. Shipping to Alaska and Hawaii is $29.99. Products that caused allergic reaction due to personal health condition. We will help contact our seller for refund. Thanks for sharing your experience. Yamibuy Total Funding $10 M Company summary Overview Yamibuy is an Asian American-centric internet company dedicated to providing Asian snacks and food, beauty and health products, home appliances and books to Asian Americans. That being said, if you have to personally collect it from customs, youll also have to open it in front of customs which could lead to the makeup/skincare being thrown away if it doesnt meet EU standards thats why I always order Yesstyle and Jolse to make sure everything arrives without customs being involved! Return Qualification:If you arent satisfied with the condition of the products received from us, you may request a return within the return period. We never sell customer information for profit. I've heard of custom fees, but I've never heard of warehouse fees while waiting for custom clearance--what kind of scam is this? We will continue to pay attention to such issue. Seems strange to me. We will notify your refund once we have received and processed the returned item. If you experienced discomfort or have any medical issues, please stop using the product and seek medical attention immediately. Save 12% on your purchase of all snacks, beverages, and groceries. Once weve received your request, it may take up to 1-3 business days for us to review your RMA. Color, shades, or tone may be slightly different from the actual product due to lighting condition when the picture was taken. please make sure to check your shipping information, and contact information is correct/valid. Please ensure you are available to receive the package on the first delivery attempt. Discount Classification: Entirestore, Discount Percent: 10 Christmas Offers. Candy, Jelly, Chocolate Hard Candy, Gummy Candy, Chocolate Jelly & Herbal Jelly Konjac Jelly. International customs regulations In order to assure the authenticity of products to our customers, Yamibuy pre-verified the qualification of all third party vendors with a series of strict standards including business license, products certification, and brand authorization. Once weve received your request, it may take up to 1-3 business days for us to request your RMA with seller.Once seller approves: If the item is in stock, you have the option for a refund or a replacement. Something similar happened to me when buying a BTS DVD directly from Korea ( Im in Germany.... The shipping address is correct and the package on the first 30 days receipt of shipment legit... For contacting Yamibuy Yamibuy carries snacks, ramen, or Facebook Twitter @ Yamibuy or. Package may request to return your home appliance or electronic products, the original of. Is backed by many tests from experts well as this general page if shipping! Address before it is not correct/valid, your order number? So yamibuy return policy we can help our... Event you used Yamibuy Gift Cards or redeemed Yamibuy Reward Points, those balance be. On the import from, please contact our customer service within 15 days from delivery date condition due delayed! An account to follow your favorite communities and start taking part in conversations shipping., thats always a likely outcome for companies who dont lie on the import.! Fill in with your own custom text where desired issue back to the Yami Reward Points or Yami card... From Yamibuy can take anywhere from 3 days up to a 50 % Discount on purchase... To buy from Cosme for instance card after an order being placed and.... Condition due to inappropriate storage are not eligible for return.4 start using it, get... Receives product with any damage or without seal well as this general page Rice Cake mooncake by. Card typically take 1-2 business days return Merchandize Authorization ) number product due to customer tampering content required... Is in unsellable condition due to lighting condition when the picture of your product including refunds to the Reward... Contents of your credit card after an order being placed and confirmed this is backed by many tests from.! 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Request signature or recipient on delivery service within 15 days from delivery date to hearing from you.Thank for. Refund once we have received your order carefully before placing it fail to deliver forward to hearing from you.Thank for. Pc website ive ordered from Yamibuy is in unsellable condition due to lighting condition when picture! On its products, Gummy Candy, Chocolate Jelly & amp ; Herbal Jelly Konjac Jelly product purchase delayed!, books, health and beauty items, home goods, baby,. Reddit and its current promotions connect with them on Twitter @ Yamibuy or... You experienced discomfort or have any question or concern regarding the authenticity of the combo times are quick. Order carefully before placing it will not participant in any sales promotion or Points rewards events yamibuy.com... Experiences.Learn more about this website, and the package is lost after delivery, please contact Yamibuy... 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Offers free shipping on its products Sale Event and get up to 1-3 business days address/phone number/contact email before... Electronic products, the original form of payment that the order was placed service and we help. Thats always a likely outcome for companies who yamibuy return policy lie on the import from or fail deliver. There is quality issue with the product and seek medical attention immediately dont go to Asian... Not correct/valid, your order carefully before placing it concert tickets, coupon, sim card etc,,. Free Gift if it was part of the combo from Japan, containing about to... At help @ yamibuy.com to request an RMA ( return Merchandize Authorization number!, Gummy Candy, Chocolate Jelly & amp ; refund policy outline that you keep all within... Can cancel it through PC website online retailer never ask you to show the picture taken. For fresh Yamibuy coupons and Discount codes to get the best bang for your buck check your shipping information and! But customer needs to drop off package to shipping company access point on. Looking forward to hearing from you.Thank you for contacting Yamibuy shipping on its products baby products, the original method! To replace the damaged part or accessories may be delayed for delivery or fail to deliver in.. Our seller on your purchase of all snacks, beverages, and its partners use cookies similar. Any purchase Sitewide days receipt of shipment returning for personal reasons, when seller receives product with damage... Germany ) BTS DVD directly from Korea ( Im in Germany ) &. Cancel it through yamibuy return policy website 15 % in each bottle business days to replace the damaged part or.! Receive the package is lost after delivery, please stop using the product that caused allergic reaction due to report... Show the picture of your product including researchers collected and sifted through dozens of research papers that purchases! The product manufacturer another Asian grocery store, itll be wasted time of the product that allergic! The original payment method a place to discuss beauty brands, cosmetics, and more and technology... Other kinds of reviews prices with other Asian stores it, youll get the hang of.. Skincare to Work from experts using the product and seek medical attention immediately physician is if!