He had to review my previous calls first, understandable. Here's the sequence of events: I ordered a computer with same day shipping, item was marked delivered, never arrived at my address, I called Best Buy a few days in a row and then finally got a customer service rep, They were SUPER helpful, and told me they'd take 24 hours to determine what they'd do, On Sunday, they called me back to tell me they would deliver a replacement on Wednesday. You should contact the seller in the online marketplace after you realise that the package was misdelivered to the wrong address. I feel like I don't have to stress about it now. I have called multiple times and am only being told I should hear something by 1/6/2023 as to "the status" of my refund. Description. UU. I'm mostly just baffled at this entire process of reporting a missing package. So disappointed in Best Buy's customer serivce. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. How in the world can it take so long to process? Options. Though I'll say that when someone explains something similar to me at the returns desk, I'll offer the customer whatever discount I can manage on something else they'd like as a reward for their honesty. So it struck me and thought of writing to the main head office. I look forward to hearing back from you. The package did make it's way back to fedex and has been sitting at a fedex facility for well over a week. I put in for a return and sent it back the next day. I waited a few more days and contacted them again and they told me I needed to wait a month for my refund. I immediately contacted BestBuy customer support. Be ready for the SAT with strategies and up-to-date information straight from the exam writers. I purchase many things from your site, but this is the first time something has happened like this. Read about the Fair Credit Billing Act, which is summarized on the back of every paper credit card statement, although the summary is unlikely to be 100% correct and omits some of your rights and some of the card issuer's responsibilities, and card issuers often give out misinformation, such as claiming that you can't get the charge refunded unless the merchant pays them -- one bank's Vice-President In Charge of Chargebacks admitted that wasn't true. The Best Buy rep then initiated a 3-way call with FedEx, but when the FedEx rep asked for the shipper's ID information, the Best Buy rep was mysteriously gone. 01-05-2021 On 12/7/2022 UPS delivered a box, measuring 6"x6"x3", from BestBuy with the tracking number shown for the shipment of the tablet. They'll see some dot-com orders and what not and in store sales. I have expected that like earlier this time also I will have a great shopping experience with your (portal). On Tuesday, a man from across town at an address that looks like mine came by with the ORIGINAL computer. So, I contacted Best Buy customer service support and they told me they will initiate a package trace and start a investigation with UPS and ask me to wait 8 business days and will give me an update at the end. I am expecting the exact product in the exact color and size as well. As I have been waiting for this for over a week and finally it came, so I see it is of a different color. Choose from a variety of open-box items, all discounted to save you money. Checked there and no luck. On around cyber monday I ordered a factory referbished camera. I order a PS4 game on 1/7/2021 and when it arrived it was damaged. We compared the order #'s and the shipping #'s and they matched what I was expecting, however it clearly did not contain a laptop. About 3 weeks later I finally spoke to someone who said my refund was declined becasue it was not a bestbuy item. Download Template : (pdf, docs, ODT, RTF, txt, HTML, Epub, Etc). It's annoying and stressful but likely will be made right. It would've saved a bunch of time had the phone customer service line understood what I was needing and addressed the issue when I called, but I'm glad it was corrected nonetheless. International customers can shop on www.bestbuy.com and have orders shipped to any U.S. address or U.S. store. Press question mark to learn the rest of the keyboard shortcuts. The problem is my address is in California and they delivered it in Kentucky, somehow. They were tryna to cover there ass. Thank you. I would like to inform you that I ordered a (name of the product) from your (site) last week and I have received the parcel today itself, and I am very much disappointed with the product. Since none of the customer service reps I've spoken to have successfully been able to transfer me to a supervisor or stay on the line with a 3-way call with FedEx to file a missing package claim, FedEx can't move forward with their research. Best Buy has had my money for almost 2 months now, and the best I get from customer service is 'we are sorry'. Returning or Exchanging Gifts. Oh and I'm currently on the phone with a rep who is supposedly trying to get me to a supervisor, but claims they are busy. We cannot provide order/purchase support, return authorization, or product availability/in stock timelines. Learn More about These Pickup Options. It does not appear that Best Buy is willing to acknowledge they shipped me the wrong item, in a box that would be too small to actually hold the item I did order, and won't timely refund me. The shadiest part of this entire situation is that every time I spoke with a customer service rep, right before they were actually going to provide some help, they mysteriously disappeared. You can ask the customer to return the item, but he has no legal obligation to do so. Privacy Policy. At the moment I'm not even in America so I can't call or I'll pay more bucks than I spent for the whole deal, as I'm in Europe, and I'll be back in USA in more than one month. r/BestBuy is a community-driven subreddit for employees to engage in meaningful conversations, ask for help, and discuss the company or their local store. They will search the store for it, then look at transactions. This is not the first time I am buying from you, I always appreciate your service and product too and like to purchase from your (portal). For further shipping information, you may contact Canada Post at 1-888-550-6333 or visit their website at: www.canadapost.ca. Though it never happened to me and I am experiencing this type of inconvenience for the first time. Text Message Terms and Conditions. I'd gladly look into the status of your refund. Refunds will be processed once . I hope that this will never happen again and I will get a good shopping experience with your (portal) in the future. If the item was shipped from the store you return it to, they will do the checking for stock versus inventory count, and fix it there. 1248 reviews of Best Buy "this place is my sweet tooth, my heroine addiction, my weakness. She shared with me that FeEx is usually good about deliverying packages correctly and believed it was misdelivered. This is my first time losing stuff from Best Buy. BEST BUY, the BEST BUY logo, the Tag Design, MY BEST BUY, and BESTBUY.COM are trademarks of Best Buy and its affiliated companies. When I never received notification from my apartment building that a package had been delivered I knew something was wrong. However a UPS deliverer did place some of my packages at the incorrect building about a week or so ago. Billing errors include charges for items that you didn't accept or that weren't delivered as agreed, involved the wrong amount, were unauthorized, and certain others. So this is possible. I completely understand that Best Buy needs to make sure that there is legitimate evidence that a package is missing/has been misdelivered and that customers aren't just trying to file these claims to get free stuff. Q: Question I had a 65 inch tv home delivered, I would like to exchange it because the tv has some bad dse in the middle of the screen. To cover all my bases I reached out to the leasing office to speak with someone in management and received the same confirmation, no one in the building had a name that matched the signature for the package. Anyways, I may be wrong, but I worked there a long time and that's what will happen in the store as best I can imagine. As he was walking up, I stated that I was expecting a laptop, and he had a padded envelope in his hand. The mistake can be from the warehouse picker where he gets confused when the products are similar. I have checked my spam folders and nothing is in there. If it doesn't show up I'm just going to contact them. On the SITE itself it said 2 days,2 DAYSand now I'm getting the run around for anENTIRE MONTH? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Unfortunately, she did not know how to get through to a live representative and told me she was going to transfer me to her supervisor. The rep I spoke with basically told me I have to wait on FedEx to locate the package before doing anything. I wait the two days, here on the nineteenth and conveniently it doesn't come, as a matter of fact - it's delayed. I think I got a refund but I wanted the camera for the sale price. The rep I spoke with said that they will be sending a replacement for one-day shipping, that seemed too easy. 2018 Best Buy. When the fedex truck showed up, I immediately went outside as I knew I would have to sign for the delivery. Honestly so glad to hear people caught up in the same situation, and Best Buy helping out completely. and our Visit often because new items are added regularly. I can imagine your frustration with receiving the wrong product as this can bring much disappointment during the holiday. On A Mission to Help Small Businesses to Be a Brand. So I hope you understand the situation as it is her birthday gift. I have contacted Best buy customer service on the phone 3 times, and they keep stating I have to wait. The harm is to people who rely on reviews when deciding on a purchase, said Chris McCabe, a former policy enforcement . It's enough that Best Buy would have to earn me back as a customer now. I recently sent a return through UPS. I returned a Mac Book just around Thanksgiving at Maple Grove store and ahve not recieved my refund. First is a simple shopping error, they never meant to have sent you a second one and there's no record of it. Please just keep it. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. When you pick up your order, make sure you bring your . At that point they can count it back into their inventory and do a transfer to the store that actually has the item. 12-30-2022 10:52 AM. Smart Folio Keyboard for iPad Pro 12.9" - Best Buy Online Purchase No. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The following day it showed they prepared the label for shipping, however the next day (day 2) it showed as being delayed. We will cover all reasonable and customary ground shipping fees on qualified returns. Ver ms detalles. 2018 Best Buy. I ordered and tonight I finally opened it up and the screen was busted with finger prints all over the screen. I think bestbuy didnt want to honor the sale price so they just sent something that would be returned. After calling Best Buy support, they could not get a reason FedEx returned the package. 12,732. I'll be able to sleep tonight lol. item sku code: httc6mug25ste1; item dimensions with box: 32.8 cm x 22.5 cm x 9 cm ; item weight: 1.35 kg; included components: 6 n mugs It was a struggle getting to a live rep but once I did, the live rep stated that she could not move forward with initiating a claim without the shipper. Early Christmas present from my point of view. Theres no reason to do the right thing here lol. Not to mention the shipping box was too small for shipping the Samsung tablet I ordered. Sending an item (even the wrong one) creates a tracking number, and when the package is delivered, it enables brushers to write a verified review. I ordered two s10 s like 6 months ago and they go lost. BEST BUY, the BEST BUY logo, the Tag Design, MY BEST BUY, and BESTBUY.COM are trademarks of Best Buy and its affiliated companies. At this point I just needed to know where the package was delivered and what else I could do because I never received the package and neither did my apartment building.. Delivery costs: One of the selling points of purchasing furniture from an online retailer is that many offer free standard shipping on all orders or free shipping on . I had spent almost an hour waiting for a supervisor only for the call to be disconnected. The rep told me I needed to contact the carrier (FedEx) even though I literally had just gotten off the phone wtih FedEx who told me I needed to contact the shipper. I appreciate you taking the time to write us regarding your order. So kindly solve the matter and end the right product soon. Best of luck man. If the item came from another store, they will then call the other store and either have them check their counts to see if there is a discrepancy or if they have already removed one from their inventory count. The frequency of wrong orders being delivered are higher in the case of online purchases. Apple Pencil 2 - Best Buy Online Purchase No. Again, trying to make it my problem, and not Best Buy's problem. It has been about 2 weeks since then. I'm starting to get worried. I understand where youre coming from, as its never pleasant to find out an order has been delayed, let alone not received. I Am a Self-Taught Marketer with 10 Years of Experience. These Three Words Describe Me in The Best Way. According to The Plain Dealer, an Ohio man narrowly avoided being taken in a scam that preys on the distraction you feel after your credit card has been breached by criminals. For the first time losing stuff from Best Buy my address is California! 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