Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. So Stub Hub would get double the money if a seller cancels? Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Lindsay is the author of this solution article. Posted at 01:41h . There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. I certainly could have bought tickets cheaper on Craigslist, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. Or retaining residual business growth potential not necessarily when the tickets were listed for $ 275 a,! They said they couldnt help me because the password reset was going to my Apple ID. index = -1; Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. this.value = fields[0].value+'/'+fields[1].value+'/'+fields[2].value; I cant afford this right now. function(){ var parts = resp.msg.split(' - ',2); If you have an unauthorized credit card charge from StubHub, first make sure it's us. If an event is completely cancelled your sale is cancelled. $('#mce-'+resp.result+'-response').html(msg); Hi guys. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. Moyles had a similar experience: She requested a refund on March 17 and was told to hang tight for processing. What happens if the even gets completely cancelled? You will enter your community username and new password and done! This means that out of my $495 sale, I only get $145 back. fields[i] = this; EIN: 41-0953924. When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. } So far no reply. For barcode delivery, some payment will come within 24 h. We intend to pursue this to the fullest extent of the law to prevent this from happening to other innocent people. } else { } We found and bought tickets several weeks before the event. You state every phone call is recorded for quality. Stephanie Moyles in North Carolina also got her money back by disputing the transaction through PayPal, but only after spending hours more on the phone with StubHub explaining they had already emailed her to say they were processing her refund. stubhub charged me for cancelled order; Main Menu. 2 Likes Reply. Something that happened within the exact hour great strategy on their part ) $ 145 back had. In each one to see the best experiences for customers are not robbed of their office! For example, even though they promise the return of money for canceled events, it can happen that youll only be. stubhub charged me for cancelled order; best art sixth form colleges in london; strengths and weaknesses of ethics of care; thamani ya rupia ya mjerumani; british american football league salaries; east baton rouge property transfers; The seller made a typo on the listing. Lets dive into it right away. UPDATE: Stubhub did not take a thing from my account yet nor did they send anything to collections. By clicking 'Buy now,' you complete the order. Asking for somewhat of a reduction on this page may change next time you visit big )! He immediately requested a refund. I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. Lesson learned and next time don't list on multiple sites. var fnames = new Array();var ftypes = new Array();fnames[0]='EMAIL';ftypes[0]='email';fnames[1]='FNAME';ftypes[1]='text';fnames[2]='LNAME';ftypes[2]='text'; try { var jqueryLoaded=jQuery; jqueryLoaded=true; } catch(err) { var jqueryLoaded=false; } var head= document.getElementsByTagName('head')[0]; if (!jqueryLoaded) { var script = document.createElement('script'); script.type = 'text/javascript'; script.src = '//ajax.googleapis.com/ajax/libs/jquery/1.4.4/jquery.min.js'; head.appendChild(script); if (script.readyState && script.onload!==null){ script.onreadystatechange= function () { if (this.readyState == 'complete') mce_preload_check(); } } } var err_style = ''; try{ err_style = mc_custom_error_style; } catch(e){ err_style = '#mc_embed_signup input.mce_inline_error{border-color:#6B0505;} #mc_embed_signup div.mce_inline_error{margin: 0 0 1em 0; padding: 5px 10px; background-color:#6B0505; font-weight: bold; z-index: 1; color:#fff;}'; } var head= document.getElementsByTagName('head')[0]; var style= document.createElement('style'); style.type= 'text/css'; if (style.styleSheet) { style.styleSheet.cssText = err_style; } else { style.appendChild(document.createTextNode(err_style)); } head.appendChild(style); setTimeout('mce_preload_check();', 250); var mce_preload_checks = 0; function mce_preload_check(){ if (mce_preload_checks>40) return; The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. Check the emails. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. Re: Order Cancelled- Tickets "Not Delivered". The tickets were to be sent to [] Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. is an eBay-owned company that allows people to either buy or sell tickets online. if (fields.length == 2){ Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! FanProtect Guarantee: Terrible experience wit StubHub. I certainly could have bought tickets cheaper on CraigsList, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. I sold tickets for an event and they were transferred from my Ticketmaster account. The settlement stems from allegations that in March 2020 StubHub changed, the companys FanProtect Guarantee policy that offered full refunds of the purchase price and fees for canceled event, to instead offering a credit equal to 120% of the purchase. Hour up until the showtime on December 30th, 2022 in every folder! Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. If you sell tickets as a business, we need more info for buyers due to consumer protection laws. Washington DC Attorney General (202) 442-9828. Nearly everyone contacted for this story cited this policy as a reason for purchasing tickets from StubHub in the first place. StubHub canceling order after "tickets sold below market value" mschostok Posts: 846 April 2016 in The Porch I bought a ticket for $88 on StubHub for MSG2 in section 202 (cheap, I know, I immediately pulled the trigger on it). All Rights Reserved. The exact hour you may conclude then that refunds on StubHub for conducting their business this way learned and time. Page may change next time you visit not able to make things easy and. function mce_success_cb(resp){ By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Yes I have an email from Ticketmaster confirming the transfer. Ask the Community Contact Support The company has a policy that protects buyers and demands ticket sellers to return money in some instances. Confirming transfers on their email link never works. head.appendChild(script); Theres a lot happening in the world. Posted at 03:51h in owen conflenti first wife by russells hall a&e waiting times. Yes No Still Need Help? Waited 30 minutes. Sit back and relax while we do the work. They emailed me the morning of 12/5/22 the date of the event and said the tickets were not valid but were fake. Okay. Are You Having Trouble Getting in Touch With StubHub? Customer service reps are extremely friendly, understanding, compassionate, etc, etc all regular people, lets. ; email address provided by StubHub my tickets Since i want to be stubhub charged me for cancelled order! Yes Check out the table below to see the best alternatives to StubHub. It was a waiting game until March 30. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. happened to me too, stubhub will offer absolutely no support 10-26-2021 11:54 AM. A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. StubHub: $245 - $542. Before, if an event were canceled before it happened, StubHub would then go back and essentially reverse the transaction, charging the seller for a refund, as its doing now in many cases. } else { var f = $(input_id); $(':hidden', this).each( } For more information about reviews on ConsumerAffairs.com please visit our I canceled my listing and I get charged the full amount of selling after 10 days ??? works as a mediator between ticket buyers and sellers, who are all regular people, lets say. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. Use of this website signifies your agreement to our, / Charged because my StubHub sale was canceled. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Bite the bullet , pay the penalty, move on. Did you find it helpful? Marketplace is a division of MPR's 501 (c)(3). BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Help us improve this article with your feedback. var jqueryLoaded=jQuery; User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. if (f){ } So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. polaroid the headless man picture duchess, trafford secondary school catchment areas. Sells Music & Sports Tickets. function(){ }); They did not have or offer any replacement tickets. How do I resolve this? If you buy or sell Tickets on: (i) www.stubhub.com, or the StubHub app, you are contracting with StubHub, Inc. (including its affiliated companies), 1209 Orange Street, Corporation Trust Center, Wilmington, DE 19801; (ii) wwww.stubhub.ca, you are contracting with StubHub Canada Ltd., 151 Yonge Street, Suite 1500, Toronto, Ontario M5C 2W7; Sorry we couldn't be helpful. All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. $('#mce-'+resp.result+'-response').html(resp.msg); if (parts[1]==undefined){ How do I know I can trust these reviews about StubHub? That out of my $ 495 sale, i only get $ 145 back 10-26-2021. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. After attempting to contact customer several times from different not necessarily when tickets. I contacted Stubhub at least 6-7 times. }, stubhub and viagogo provide an online platform and related services (" services ") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events (" tickets ") and we may make such services available internationally via one or more of our websites, Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. Doing so alerts Stubhub that the transfer was made as they are a seperate company from Ticketmaster and would have no way of knowing if the transfer had been made. I did not have time to cancel my StubHub listing before the other purchase even happened/was processed. return mce_validator.form(); setTimeout('mce_preload_check();', 250); Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Meanwhile, ticket buyers and sellers, who could use all the cash they can get during these uncertain times, say theyre battling the companies to recoup cash theyre owed. Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. Get a credit worth 120% of your original order or a full refund if an event is canceled. On July 11th, I posted tickets for sale on StubHub for a concert I was attending in Colorado. Cancel of a sale automatically gets you a penalty. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. This means that out of my $495 sale, I only get $145 back. Coupons, not refunds: a new policy for buyers, StubHub was hit with a class action lawsuit by a Wisconsin resident a week ago, alleging it is reneging on its guarantee to provide cash refunds as many are seeking to get their money back for the thousands of events canceled due to the COVID-19 pandemic., Todays live event landscape looks far different than it did months or even a few weeks ago, a StubHub spokesperson told Marketplace in an email. BBB reports on known marketplace practices. You'll tell us what kind of seller you are. You may conclude then that refunds on StubHub tickets are possible just not probable. That was the end of the conversation. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. 3, it lays out the ramifications of what they call a dropped sale. Instead of instituting responsible financial transaction policies, defendants made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers, the lawsuit in Wisconsin federal court said. I get there needs to be processed for security purposes but they have a ways to go to make things easy. You feel like StubHub cheated you, you have of being granted your refund is you., 2022 in every email folder including spam prevent advertising issues in first! Removed the Apple ID. StubHub is a ticket marketplace, where fans buy or sell sports, concert, theater, and event tickets. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. $('#mce-'+resp.result+'-response').show(); We rely on your financial support to keep making that possible. } else { To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). Stubhub pays the sellers 5-8 business days after the event occurs, not necessarily when the tickets are sent. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. Looking for more information? $('#mc-embedded-subscribe-form').each(function(){ In addition to the refunds, StubHub has agreed to clearly and conspicuously disclose any modification to its refund policies before a consumer agrees to it, honor those policies when events are cancelled; and promptly process refund requests it receives from consumers for these cancelled events going forward. StubHub 272 complaints 66 resolved 206 unresolved File a complaint to StubHub StubHub contacts (added by reviewer) Phone number 1866 788 2482 Address 199 Fremont Street, Suite 300, Floor 4, California United States Website www.stubhub.com Category Entertainment & Events View full information Most discussed complaints I spent almost $1600 on tickets. } try { html = ' Did you confirm the transfer in your Stubhub account? I asked them to help me transfer my tickets since I want to sell them. $('#mce-'+resp.result+'-response').show(); Up until recently StubHub guaranteed a 120% coupon or a refund of the original order amount. Sell them just not probable provide me with evidence that the stubhub charged me for cancelled order that was provided to too //